Field Service Engineer - Darwin, Northern Territory
14 hours ago
Job description
Company Description
Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Job Description
SUMMARY
This role is often the starting point for a field service engineering career at Smiths Detection. Primarily responsible for traveling to customer sites which are often high-security environments, the role of the Field Service Engineer (L1) is to maintain and repair Smiths Detection's X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
- Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
- Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection's service centres
- Completing preventative maintenance tasks according to service contracts and schedules
- Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Testing components and circuitry of X-ray equipment using a multimetre, computer/laptop and the inbuilt equipment-software
- Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
- Replacing belts, rollers, motors and other mechanical components within X-ray equipment
- Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
- Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
- Assisting with installing new equipment at customer sites, alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
- Completing field service related documentation and reports
- Completing technical, safety, compliance and other job related trainings, online and in-person
- Maintaining a clean/tidy work station and work environment
- Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
- Joining regular internal team meetings and safety briefings
- Assisting with ensuring that tools and testing equipment is maintained and calibrated
- Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
- Other duties as required
Qualifications
EDUCATION, LICENSES & EXPERIENCE
- Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
- Provisional or Unrestricted driver's license
- Australian Citizenship and ability to obtain security clearances and industry licenses
- Basic proficiency with Microsoft Office Suite
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