- Lead key customer/key account Maintenance programs
- Deliver outstanding customer service outcomes to all stakeholders
- Complete and provide key customers reporting as needed
- Reconciliation of issued work authorities
- Delivery of Maintenance Services as outlined in Maintenance policy/procedures
- Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible
- Product Diagnostics in collaboration with suppliers
- Provide expertise as a Maintenance SME for Commercial vehicles
- Maintain Data Integrity within the ERP by ensuring all maintenance coding is completed in accordance with policy
- Manage Maintenance Inclusions/Exclusions ensuring customers are informed of charges
- Maintain good relationships and communicate with key Account Managers
- Collaborate and participate in team activities to improve the delivery of services
- Provide support to the business by participating in initiatives and projects as required
- Other duties as required
- Trade qualified in motor mechanics or similar
- Moderate to advanced computer skills specifically in excel
- Excel – moderate to advanced
- Problem solving skills
- Highly analytical - analysing information
- Build rapport with various stakeholders, relationship management skills
- Advance experience in a similar role (SME related)
- Experience in a similar role prior experience with case management
- Understanding of Maintenance & Reliability basic practices
- Understanding of quality tools such as Failure Modes Effects Analysis and Root Cause Analysis
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a 'Dress for your Day' policy.
- flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- an extensive range of other employee benefits.
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Maintenance Controller - St Leonards, Australia - FleetPartners
Description
· ASX 300 listed financial services organisation
· Flexible & hybrid working arrangements
· Sydney or Melbourne location
Do you want to:
· work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being
and feels valued?
· understand the strategic direction of your organisation and how your effort contributes to success?
· work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
· work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
· be recognised and rewarded for your performance?
· work for an organisation where 'C-A-R-E' are their values?
· have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we're looking for:
The primary focus of a Maintenance Controller is to effectively and efficiently manage the maintenance programs of Eclipx customers/accounts. In particular the Maintenance Controller is to have a strong focus on cost control/cost reduction and reliability whilst providing excellent customer service. Ensuring maintenance is carried out in accordance with Eclipx service, repair and warranty guidelines without compromise to safety.
What you'll be doing:
Requirements
Essential
Desired
Benefits
