Service Delivery Officer - Murray Bridge, Australia - Sa Government -department For Infrastructure And Transport

Description

Department for Infrastructure and Transport

Job reference:590085

Location:525- MURRAY BRIDGE


Job status:
Ongoing

Eligibility:
Open to EveryoneAt the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving.

We want every South Australian to easily access the services they want, the transportthey rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities toour regions, connecting and strengthening community.
For us, it's personal.
We feel it because we live it.
We knowthe projects and services we work on today must deliver for South Australia's future.

Service SA creates a frictionless customer experience, providingtransactional and regulatory services, including registration andlicencing transactions for vehicle and recreational boatingservices in South Australia, through an integrated multi-channelapproach for our community.

We are currently seeking dynamic and customer-orientatedindividuals to join our Customer Service Teambased at Service SA Murray Bridge.
The Opportunity

Our Service Delivery Officers work as part of a team within the Service SA Customer Service Centre and Virtual Contact Centre.

The role works in a frontline customer service deliveryenvironment, delivering a comprehensive range of Governmentservices to customers, including receiving, recording and providinginformation on matters relating to the registration of vehicles,licensing and accreditation of drivers along with the processingand receipting of the associated documents.

The Service Delivery Officer provides and supports a qualitycustomer service experience to customers via face to face,telephone, email, internet and in writing, ensuring that theprocessing and receipting activities comply with policy, procedureand Government financial and audit guidelines.

This includesensuring customers are aware of their rights and obligations underthe legislation administered by Service SA.

To be successful in this role, candidates willdemonstrate:
Abilityto work under general direction independently or positively andcollaboratively as part of a team.
Excellent communication and engagementskills, with the ability to convey information clearly andconcisely with a diverse range of customers.
Experience and enthusiasm in providing aresponsive and helpful service to thecommunity.
Problem-solving skills and the ability tohandle challenging situations with professionalism andempathy.
Experience in, or ability to, interpretvarying levels of documents and procedures, and followguidelines and process.
Abilityto multi-task and manage high volumes of work accurately andengage positively when servicing customers across the variouschannels.
Ready totake on this exciting challenge and contribute to the provision ofexcellent customer service for our community? Applynow
Special Conditions
Prior to employment withthe Department the successful candidate will be required toprovide:

A National Police Check (NPC) is required prior to employment inthe Department for Infrastructure and Transport which must berenewed every three years.

A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must berenewed every five years before expiry.

Some out of hours andweekend work, along with intrastate travel may be required.

Our Service Delivery Officers should be prepared to be reassignedto different Service SA locations during periods of staff absencesand high workloads or as required to meet business needs.

Remuneration
ASO3- $66,590 to $70,968 per annum
Enquiries
Julie Webb
Manager Customer Service Centre, Service SA

Telephone:

Email:
Instructions

Applications can be submitted online by clicking the 'Apply'button.

Please include in your application a cover letter of no more thantwo (2) pages and a CV including the details of two (2) referees(including your current line manager).

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed tobuilding a diverse and inclusive culture across the department,planning for and promoting diversity and culturally safe workplace.

We welcome and encourage applications from diverse community groupsand ages including Aboriginal and Torres Strait Islander, LGBTQIA+,people with disabilities and other diversity groups.

The Departmentrecognises the benefits that such an approach brings for our staffand customers in delivering the future of South Australia.

As a WE'RE EQUAL organisation we are committed to treatingeveryone equally, proudly promoting our Department, and all itsspaces as safe places for everybody.

The South Australian public sector promotes diversity and flexibleways of working including part-time.
Applicants are encouraged todiscuss the flexible working arrangements for this role.
Role Statement -Service SA - Service Delivery Officer (ASO3)

Applications close:02/05/2024 9:00 PMFlexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.#J-18808-Ljbffr