El 2 - Brisbane, Australia - Federal Court Of Australia

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Subscribe to Daily Judgments AlertsSelect alerts based on National Practice AreaEL - Director Court Operations - QueenslandOngoing; Full-time
Brisbane
Position Overview
Reporting to the Executive Director Court and Tribunal Operations (EDCTO) the position of Director Court Operations (DCO) has responsibility for the courts' registry operations in:

• Brisbane
• Townsville
• Cairns
• Rockhampton
• LismoreThe role also carries responsibility for leadership of national programs and business improvement projects under the direction of the EDCTO.The role of DCO operates within a management team that includes senior operational roles, such as other Directors of Court Operations, as well as business improvement roles focussed on client services, digital services, and court operations.

As a member of the Court & Tribunal Services Leadership Team, the DCO works collaboratively to ensure service excellence in all locations and to identify and implement further court-wide service improvements.

Key dutiesIn accordance with the courts' strategic and operational plans and national service streams, lead and manage multi-disciplinary teams delivering a range of customer driven professional and business support services within the location and responsible court sites, to ensure client service standards are met.

As a leader of the location, assist in the development and implementation of relevant business plans and projects along with national service managers.

Manage the effective use of resources, developing and maintaining the necessary skills and flexibility to support changes in service demand.

With respect to operational performance matters, maintain effective liaison with all judges, court personnel and others to ensure that court services meet the immediate and long-term needs of both internal and external clients.

Ensure consistency in the delivery of customer services (practice and procedures) within the operational areas of the court.

Where appropriate, assist and maintain a wide network of stakeholder relationships to promote feedback on court services and the development of effective, strategic partnerships.

Undertake financial monitoring and reporting, particularly with the implementation of accruals based, output focussed financial systems and ongoing expenditure constraints.

Exercise delegated financial authority and make decisions in accordance with relevant policy and procedures.
$127,226 - $148,708 per annum plus superannuation
Ongoing; Full-time
Brisbane
Position Overview
Reporting to the Executive Director Court and Tribunal Operations (EDCTO) the position of Director Court Operations (DCO) has responsibility for the courts' registry operations in:

• Brisbane
• Townsville
• Cairns
• Rockhampton
• LismoreThe role also carries responsibility for leadership of national programs and business improvement projects under the direction of the EDCTO.The role of DCO operates within a management team that includes senior operational roles, such as other Directors of Court Operations, as well as business improvement roles focussed on client services, digital services, and court operations.

As a member of the Court & Tribunal Services Leadership Team, the DCO works collaboratively to ensure service excellence in all locations and to identify and implement further court-wide service improvements.

Key dutiesIn accordance with the courts' strategic and operational plans and national service streams, lead and manage multi-disciplinary teams delivering a range of customer driven professional and business support services within the location and responsible court sites, to ensure client service standards are met.

As a leader of the location, assist in the development and implementation of relevant business plans and projects along with national service managers.

Manage the effective use of resources, developing and maintaining the necessary skills and flexibility to support changes in service demand.

With respect to operational performance matters, maintain effective liaison with all judges, court personnel and others to ensure that court services meet the immediate and long-term needs of both internal and external clients.

Ensure consistency in the delivery of customer services (practice and procedures) within the operational areas of the court.

Where appropriate, assist and maintain a wide network of stakeholder relationships to promote feedback on court services and the development of effective, strategic partnerships.

Undertake financial monitoring and reporting, particularly with the implementation of accruals based, output focussed financial systems and ongoing expenditure constraints.

Exercise delegated financial authority and make decisions in accordance with relevant policy and procedures.
Other Requirements
Tertiary qualifications in management or a related field are essential.
The role requires an ability to travel when required.
Selection Criteria

Demonstrated understanding of client service principles, with proven capacity to develop and implement client service delivery initiatives including an ability to develop and maintain a culture of continuous improvement.

Demonstrated ability to promote, build and maintain effective internal and external working relationships including the ability to effectively liaise and work strategically with members of the judiciary, the legal profession, other service providers and stakeholders, the general public and court staff.

Proven capacity as an effective communicator and negotiator including a high-level of interpersonal and facilitation skills, analytical capacity and project management skills.

Demonstrated experience as a successful leader of people and change, including the ability to develop and maintain an effective court services team, act as a change agent, and lead staff in developing and implementing strategies to further achieve real improvements in service delivery.

Demonstrated ability to manage resources including staff, financial and physical resources and to deliver to agreed objectives, report on performance and variations to agreed targets.

Contact Officer
For more information, please contact Leif Jones on or at

To be eligible for employment with the Federal Court of Australia, you must be an Australian Citizen and will be required to provide proof of citizenship if you are the successful applicant.

Applicants offered employment will be required to successfully undergo a police record check and must be willing to disclose all relevant and required information.

Successful applicants engaged into the APS will be subject to a probation period.
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