Consumer Connect Banker - Melbourne - Westpac Group

Description

Deliver exceptional customer service and support Westpac customers with their banking needs. Resolve inquiries efficiently, promote products, and contribute to a positive customer experience.

• Multiple full time, permanent roles onsite in Melbourne commencing 14th February 2025
• Entry level opportunity, open to a variety of customer service backgrounds
• Full time paid training + Careers opportunities with Australia's oldest bank

The Team

The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customers, with a goal of being one of the world's best contact centres.

Your Role

Your journey will begin on 14th February as a Consumer Connect Banker; you'll be the friendly voice guiding our customers through their banking journey. You'll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

Key Responsibilities

• Providing top-notch customer service through inbound calls
• Resolving customer inquiries accurately and promptly
• Promoting Westpac products and services
• Contributing to a positive customer experience

About the Office

The office operates across 7 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST.

We're Looking For

We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:

• At least 12 months of customer service experience (any industry)
• Thrive in a corporate and professional working environment
• Ability to thrive in a high-paced, KPI-driven environment
• Genuine interest in Banking and Financial Services
• Availability to work on a 40-hour rotating roster, covering shifts between Monday – Friday 8 am – 8 pm AEST
• Willingness to commute and work onsite at our Melbourne office

What We Offer

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

Benefits

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you'll be paid fairly, and trained so your career can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 3 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journey

Culture

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

About Us

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How To Apply

Start here. Just click on the APPLY or APPLY NOW button.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au