Finance Systems Support Analyst - Melbourne - Minter Ellison

    Minter Ellison
    Minter Ellison Melbourne

    4 days ago

    Default job background
    Full time
    Description

    Minter Ellison is one of Australia's largest law firms, with nearly two centuries of business history.

    We are known for our legal and consulting expertise - and for our inclusive and authentic character.

    Our purpose is to create sustainable value with our clients, people, and communities.

    This means we have a proud history of providing excellence to clients, nurturing our people, and giving back to the communities in which we live and work.

    We value excellence, curiosity, and collaboration.

    Clients rely on us for our responsive, commercial approach.

    Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.

    Job Overview

    The Finance Support and Training team plays a critical role in supporting the firm to most efficiently and effectively use the firm's finance system (Elite 3E) software to meet business requirements.

    This role is the primary interface between the Finance systems team and all users of Elite 3E.

    This position will report directly to the Support and Training Manager to ensure the effective operations of Elite 3E and achieve new project deadlines.

    A permanent opportunity is available for a Finance Systems Support Analyst to join our Finance Support and Training team.

    In this role, you will be the primary interface between the Finance systems team and all users of Elite 3E to provide expert user support.

    We are open to locations in Brisbane, Melbourne, or Sydney.

    Your Key Responsibilities

    1. Provide responsive, client-focused, first-tier systems support through investigation, diagnosis, and rectification of issues.
    2. Identify, classify, and escalate issues to second-tier support.
    3. Provide excellent finance and billing support to front-end users.
    4. Analyse user requirements and identify knowledge gaps in user skills and knowledge and provide specific training as required.
    5. Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team.
    6. Conduct system testing and co-ordinate UAT efforts for ongoing system improvements.
    7. Develop, modify and deliver ongoing training modules specific to the needs of Minter Ellison and evaluate the efficiency of those modules.
    8. Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports, and notifications).
    9. Provide local Financial Services support including general and trust receipting (as needed), after-hours support for time zone coverage (where applicable), and billing support for end of month.

    Requirements

    1. 2-3 years' experience in system support and training.
    2. Experience in working with critical finance management systems; experience with Elite 3E would be highly desirable.
    3. Polished communication style in presenting technical information in a way that is easy to understand.
    4. Strong analytical and investigative skills.
    5. Strong written and verbal communication skills.

    Why Minter Ellison

    We offer flexible working options to encourage balance, wellbeing, and support for sustainable ways of working.

    We also provide a range of social, financial, and health benefits, including free gym membership.

    All of these benefits come with no minimum tenure.

    How to Apply

    Please submit your CV by clicking on the 'Apply' button.

    We encourage all applications, including if you do not meet the criteria listed for the role.

    Your application will also enable us to consider you for other opportunities that may be available at Minter Ellison.

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