Description

Job Title: Application Support Analyst and Trainer

We are seeking an experienced professional to provide comprehensive user support and training, ensuring the smooth operation and effective utilisation of our in-house software systems.

About Us

Phillips Ormonde Fitzpatrick (POF) is a privately owned patent and trademark attorney firm with 100+ people across offices in Melbourne, Sydney, and Adelaide.

Key Responsibilities:

• Provide technical assistance, troubleshoot, and resolve user queries to ensure the smooth functioning of software applications.
• Train and onboard new employees on the use of the firm's in-house system and provide ongoing training opportunities for existing employees.
• Create and maintain detailed firm training materials and documentation, working with IT and Learning & Development to create relevant online training.
• Configure system parameters, workflows and permissions where appropriate.
• Create and maintain email, letter and form templates as needed.
• Serve as a liaison between attorneys/lawyers & business support teams and IT to understand and support business needs.
• Identify areas for process optimisation and improvement, collaborating with IT to design and implement solutions.

Requirements:

• A bachelor's degree in business administration, Information Technology, or related field.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent documentation and writing skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in conducting user testing.

Advantageous Attributes:

• Working knowledge of SQL.
• A Cert IV in Training & Assessment, or a related qualification.
• Understanding of Intellectual Property concepts.
• Experience working in a comparable service industry.

Salary: $80,000 - $110,000 per year, depending on experience.