Ticket Delivery Coordinator Job Opening - Australian Client Support Role”, “Australian Customer Service Position: Your Opportunity To Apply For A Full Time Post” - Melbourne - beBeeTicket

    beBeeTicket
    beBeeTicket Melbourne

    4 days ago

    Full time

    Job title: Account Services Representative

    Description

    Job Description


    We are seeking a skilled and detail-oriented professional to fill the role of Ticketing Account Manager. In this position, you will be responsible for ensuring seamless delivery and support within defined processes for ticketing implementation with clients.


    This includes setting up and maintaining delivery schedules (ClickUp projects) for all ticketing projects, liaising with clients via email, phone, and in person regarding deliverables, maintaining lists of client requirements that may change over time, assisting with quality control during technical set-up phases of ticketing projects




    • Providing high-level guidance on support queries for clients

    • Recording ad-hoc client requests and communicating these to the development team during future planning

    • Preparing debrief material at the conclusion of each project


     

    Skills & Requirements


    PWe require individuals who can quickly learn new software systems including our own Ferve Tickets system. They must be able to follow existing well-documented service delivery processes while being comfortable working with technology. Problem-solving skills along with strong time management skills are essential as well as confident project management skills using ClickUp.


    The ideal candidate should have 12-18 months experience managing the delivery services or events

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