- Fixed term full time opportunity based from our office in Orange A rewarding role working with LiveBetter, as part of the Carer Gateway to make a real difference in the lives of our customers.
- Your time to shine Fantastic opportunity for a customer service star to take the lead in ensuring smooth service delivery to our customers accessing the Carer Gateway.
- Provide primarily phone-based direction and assistance to carers of people who are frail aged, have a disability or chronic illness, including mental illness through screening and assessing needs.
- Salary Packaging (increase your take home pay
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
- Providing primarily phone-based direction and assistance to carers of people who are frail aged, have a disability or chronic illness, including mental illness through screening and assessing needs, prioritising and making appropriate referrals to other Carer Gateway supports including Carer Support Planners, In Person Peer support, Carer Coaches and in-house Counselling services.
- Providing direction for carers seeking access to external supports including My Aged Care, NDIS and the Carer Gateway as well as external service providers
- Providing intake and registration support for carers entering the Carer Gateway program
- Providing carer referrals to appropriate services in their community.
- Qualifications in Community Services/Health/Welfare/Education and/or Administration fields or a minimum of two years' experience in a related field.
- Experience in a telephone-based customer service environment.
- Proven problem-solving ability to identify issues, establish and implement appropriate solutions.
- Enthusiasm for providing superior customer service, with strong interpersonal and communication skills.
- High level computer skills, including the Microsoft Office suite of products and the ability to learn new systems when required.
IntakeOfficer (Carer Gateway) – Orange - LiveBette
Description
LiveBetter Employee Benefits include.
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About The Carer Gateway
To improve support for carers, the government researched and engaged with stakeholders over four years to re-design services. This has resulted in the development of the National Carer Gateway model. This introduces a range of tailored carer supports and services designed to reduce carer stress, increase resilience, and help carers plan for the future. The approach includes national and regionally based services
Within the Carer Gateway network there are 16 service areas which align with the Primary Health Networks with 9 Service Delivery Partners. LiveBetter delivery local supports the NSW Region 3 which includes Murrumbidgee PHN, Western NSW PHN and South Eastern NSW PHN
About the Intake Officer Role
The Intake Officer fulfils a vital role within the RDP facilitating the initial intake and registration process of the Carers Gateway program for RDP3 while also raising the profile of carers in the community.
Some key accountabilities of this role will include:
What LiveBetter needs from you
We would love to hear from you if you have a passion to serve, a passion for the customer, and someone who thrives on teamwork. If you are an experienced customer service professional with transferrable skills or experience in a similar role, you best read on.
To be successful in this role, you will also have these key skills/experience :