- Incident management aims to restore normal service operation as quickly as possible and minimise the adverse effect on business operations.
- Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes.
- Problem management aims to resolve the root causes of incidents and thus to minimise the adverse impact of incidents caused by errors within technology, and to prevent recurrence.
- Request fulfilment (or request management) focuses on fulfilling Service Requests, which are often minor (standard) changes or requests for information.
- ITIL Knowledge Management aims to gather, analyse, store and share knowledge and information within an organization.
- Demonstrated ability to gather knowledge and report on insights from incidents and the review process to prevent and minimise risk.
- You understand how to positively engage with your stakeholders and use your experience to challenge the norms.
- Experience dealing with internal and external audit teams with an understanding of the controls in place.
- Ability to identify ways to improve our current processes and systems.
- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their efforts through our Spice Rewards Program.
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $ referral bonus
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more
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Service Delivery Manager - North Sydney, Australia - Pepper Financial Services Group
4 weeks ago
Description
The Role
The Service Delivery Manager partners with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment. This role is accountable for providing incident, problem, change, service request and knowledge management along with Disaster Recovery for all of Pepper Australia and Manila.
About you
Our Benefits
We're committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:
Underpinning all that we do are our three core values:
Can Do - We think outside of the box and leverage the power of teamwork to deliver,
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable, and
Real - We respect people and keep it honest.
If this role sounds like it's for you, we want to hear from you.
