- Simplify the NDIS by providing tools, services and education to participants, families and providers
- Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systems
- Assist with general office administration tasks as required
- Highly developed communication skills (vocal and written), with people from all different backgrounds
- Solid general administration and MS Office skills
- Proficient use of Client Management Systems
- Solid customer service experience
- Exceptional problem-solving skills
- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program
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Team Member
Found in: Talent AU C2 - 1 day ago
coles Brisbane City, Australia ExternalIt takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belon ...
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Team Members
Found in: Talent AU C2 - 5 days ago
Oporto Brisbane, Australia Casual/HolidayOporto The Barracks, 61 Petrie Terrace, Brisbane City 4000 · Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame ...
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Team Members
Found in: Talent AU C2 - 5 days ago
Oporto Woolloongabba, AustraliaOporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant ...
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Bakery Team Member
Found in: Talent AU C2 - 5 minutes ago
Woolworths Brisbane City, Australia Part timeBakery Team Member · Bread, rolls and sweet treats, everyday you'll be handling some delicious products. We focus on delivering quality and fresh products with convenient service on our wide range of baked goods. Supporting our bakers through product packaging and presentation, t ...
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Team Members
Found in: Talent AU C2 - 5 days ago
Oporto Carindale, AustraliaOporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant ...
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Casual Warehouse Team Member
Found in: Talent AU C2 - 5 days ago
Fantastic Furniture Australia Queensland, AustraliaJob Description · Let's get to know each other · WHO ARE WE? · At Fantastic Furniture, we're all about making life fantastic for our team and customers. · Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the sc ...
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Fresh Service Team Member
Found in: Talent AU C2 - 3 days ago
Woolworths Queensland, Australia Casual/HolidayFresh Service Team Member · From meats and cheeses to antipasto, you'll handle some delicious products. With a focus on behind the glass 'in the deli', we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, ...
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Night Fill Team Member
Found in: Talent AU C2 - 6 days ago
BWS Queensland, Australia Part timeNight Fill Team Member · Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools p ...
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Customer Service Team Member
Found in: Talent AU C2 - 5 days ago
Woolworths Queensland, Australia Casual/HolidayCustomer Service Team Member · Be it the checkout or customer service desk, you're all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation i ...
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Customer Service Team Member
Found in: Talent AU C2 - 5 days ago
BWS Fortitude Valley, Australia Casual/HolidayTeam Member | Metro · Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you · About Us · Our aim at Metro is to deliver a shopping experience that satisfies a modern, on- ...
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Customer Service Team Member
Found in: Talent AU C2 - 5 minutes ago
BWS Queensland, Australia Casual/HolidayCustomer Service Team Member · Be it the checkout or customer service desk, you're all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation i ...
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Customer Service Team Member
Found in: Talent AU C2 - 2 days ago
BWS Queensland, Australia Part timeCustomer Service Team Member · Be it the checkout or customer service desk, you're all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation i ...
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Night Fill Team Member
Found in: Talent AU C2 - 1 day ago
Woolworths Queensland, Australia Part timeNight Fill Team Member · Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools p ...
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Casual Sales Retail Team Member
Found in: Talent AU C2 - 5 days ago
Fantastic Furniture Australia Queensland, Australia Casual/HolidayJob Description · Let's get to know each other · WHO ARE WE? · At Fantastic Furniture, we're all about making life fantastic for our team and customers. · Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the sc ...
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Full Time Retail Team Member
Found in: Talent AU C2 - 5 days ago
Fantastic Furniture Australia Queensland, Australia Full timeJob Description · Let's get to know each other · WHO ARE WE? · At Fantastic Furniture, we're all about making life fantastic for our team and customers. · Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the sc ...
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Front of House Team Member/ Concierge
Found in: Talent AU C2 - 5 days ago
KPMG Brisbane, Australia Part timeJob Description · The Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers ,responding to internal and external telephone calls and escort and orientation of arriving clients, handling res ...
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Front of House Team Member/ Concierge
Found in: Talent AU C2 - 6 days ago
KPMGau Brisbane, AustraliaJob DescriptionThe Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers ,responding to internal and external telephone calls and escort and orientation of arriving clients, handling reserv ...
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Part Time Team Member
Found in: Talent AU C2 - 5 days ago
Lovisa Indooroopilly, Australia Part timeLovisa Life: · Lovisa was established in Australia in 2010 and has quickly grown to be one of the leading fast fashion jewellery retailers. We will continue our focus on expanding our global network, with currently over 860+ stores across 37 countries. · At Lovisa, we are passio ...
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Fruit & Veg Team Member - Woolworths Ingham
Found in: Talent AU C2 - 5 minutes ago
BWS Queensland, Australia Casual/HolidayFruit & Veg Team Member · Working with fresh fruit and vegetables is just the beginning of an exciting role. Focus on full range availability through filling products, quality checks and stock counts supports a great offer for our customers. · Woolworths, a job is never just a jo ...
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Fruit & Veg Team Member - Woolworths Kingaroy
Found in: Talent AU C2 - 2 days ago
BWS Queensland, Australia Casual/HolidayFruit & Veg Team Member · Working with fresh fruit and vegetables is just the beginning of an exciting role. Focus on full range availability through filling products, quality checks and stock counts supports a great offer for our customers. · Woolworths, a job is never just a jo ...
Customer Care Team Member - Brisbane, Australia - McMillan Shakespeare Limited
Description
Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We're one team.
In this full-time permanent Customer Service role you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails. As your customer's first contact with Plan Partners you will need to be personable, professional and patient as you provide advice, problem solve and triage queries from your customers.
As a Customer Care Team Member you will:
Respond to inbound customer enquiries by phone and email, whilst maintaining excellent customer service at all times and inform your customers on the National Disability Insurance Scheme (NDIS) including how Plan Partners will support them with the management of their NDIS plans and following up on their queries and requests.
Your role will include:
What you'll bring...
What we can offer you:
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.