- Assist in the development and implementation of training programs for the Front Office in order to maximize morale and minimize turnover and ensure best possible service and guest satisfaction.
- Control the sale of rooms and maximise room revenue through the effective use of yield management.
- Ensure an effective flow of communication within the Front Office and with all other departments; maintain constant and clear communication with the Housekeeping department.
- Handle any guest complaints and follow up with the General Manager/Resident Manager and Hotel guests.
- Prepare such documentation concerning room occupancy and revenues, projected and actual sales information and historical statistics as required by the Front Office Manager, via continual communication with the Reservations Manager.
- Responsible for the smooth rolling of night audit procedures within Opera and ensure daily reports are issued to all departments.
- Supervises and guides all staff to ensure that the hotel's policies and procedures are adhered to.
- Promptly and actively obtain feedback from guests and inform the relevant departments of the actions taken to rectify the feedback and to ensure guest satisfaction
- Salary range between $70k to $80k.
- At least 3 years in a similar position in a 5 star Hotel
- Excellent supervisory skills
- Proven experience dealing directly with guests
- Efficient with the use of Opera
- Previous knowledge of all accounting standards and procedures
- Know all emergency and fire procedures
-
Night Manager
2 days ago
Shangri-La Sydney The Rocks, AustraliaShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms. · In this role ...
-
Night Manager
1 week ago
AccorHotel The Rocks, AustraliaCompany Description · The Sebel Quay West Suites Sydney is the embodiment of chic style and sophistication. The hotel is located in The Rocks, close to Circular Quay. A stone's throw away from the iconic Sydney Opera House with breathtaking views of the of Sydney Opera House and ...
-
Assistant Night Manager
1 day ago
Shangri-La Sydney The Rocks, AustraliaShangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms. · In this role ...
-
Night Manager
5 days ago
Shangri-La Sydney The Rocks, Australia Full timeFull Time · Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms. · ...
-
Bar Manager-
3 days ago
The Argyle The Rocks, AustraliaCompetitive remuneration & generous tips · - Training, development, and career progression opportunities · - Grow within one of the largest hospitality groups in Australia · The Argyle has been turbocharging Sydney's nightlife since 2007 from its hedonistic digs in the heart of T ...
-
Bar Manager
3 days ago
The Doss House The Rocks, AustraliaThe Doss House is looking for an experienced Bar manager to join our team · Reporting to our Venue Manager, we are seeking an experienced Bar Manager with a strong knowledge of all things whiskey Your responsibilities include opening and closing of the venue, staff supervision an ...
-
Guest Service Agent
1 week ago
AccorHotel The Rocks, Australia**Company Description** · The Sebel Quay West Suites Sydney is the embodiment of chic style and sophistication. The hotel is located in The Rocks, close to Circular Quay. A stone's throw away from the iconic Sydney Opera House with breathtaking views of the of Sydney Opera House ...
-
Wait Staff
2 days ago
Sergeant Lok The Rocks, AustraliaAbout the business - SERGEANT LOK · Designed by James Barnet and built by W. Cains and Sons, the police station building was one of two major stations in the city of Sydney from the 1880s and is the only one of these two to survive. Modifications to the building since the 1880s h ...
Night Manager - The Rocks, Australia - Shangri-La Sydney
Description
Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.
In this role you will provide supervision, direction and leadership to all Front Office personel as directed by the Front Office Manager or in the absence of the Front Office Manager. Oversee and assist in the overnight operations of the hotel, in particular the successful overnight operation of the Property Management System (OPERA). Also to ensure courteous and efficient service to each guest in accordance with Hotel standards and procedures with the objectives, performance and quality standards established by Shangri-La Hotel and Resorts.
In the role:
What is expected from you:
If you have an eye for detail, the skills to be perform and are looking for the opportunity to grow your career in a respectful and harmonious work environment, please apply by clicking the apply button below.
