- Deliver high quality and responsive customer service to all our employees
- Problem-solving technical issues and escalate issues when necessary
- Open and close tickets adhering to ITIL standards using ServiceNow
- Collaborate with your team and provide insights into opportunities for process improvement
- Provide critical POS and networking support to our stores via our telephony system
- Demonstrated experience in Customer Service ideally in a retail or contact centre environment
- Genuine interest in resolving technical IT issues
- Excellent communication skills, both verbal and written
- Strong understanding of desktop software and IT ticketing systems like ServiceNow
- Current student and/or recent graduate of a relevant degree beneficial, but not essential
- Must be available to work weekends
- Generous employee discounts across Country Road, Mimco, Trenery, Witchery & POLITIX brands
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- A supportive, flexible and engaging environment that will support personal/professional development
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions
IT Service Desk - Melbourne, Australia - Country Road Group
Description
IT Service Desk - Casual
In your role as an IT Service Desk Analyst, you will be responsible for investigating and resolving Level 1 technical issues faced by the Country Road Group employees in our stores and corporate head offices. You will be working with a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level.
Based in Melbourne this is a casual role, working Saturday and Sunday. You will be mainly working from home, some travel into the Burnley Head Office may be required. Rosters will vary from 7:00am to 9:00pm, with 8hour (with 30min break) on offer, as you will be supporting stores across Australia and New Zealand.
What does the role involve?
Who are we looking for?
Why work for us?
About Us
Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.
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