Technical Support Representative - Victoria - Integrated Control Technology

    Integrated Control Technology
    Integrated Control Technology Victoria

    1 week ago

    Default job background
    Description

    Technical Support Representative

    Location: Melbourne, Australia

    About the Role:

    We are seeking a highly skilled Technical Support Representative to join our team in Melbourne. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers, predominantly security installation professionals.

    You will have the opportunity to work closely with our customers, testing and replicating issues to define and close support tickets. You will also be confident in advancing customer knowledge with key product information where applicable.

    This is an exciting opportunity for someone who is keen to continually learn and grow with our company. You will be working in a dynamic environment where there is significant scope for queries and diverse challenges that are resolved by our talented Technical Support team.

    Responsibilities:

    • Provide exceptional customer service and technical support to our customers
    • Test and replicate issues to define and close support tickets
    • Advance customer knowledge with key product information where applicable
    • Establish rapport and build relationships with customers
    • Evaluate project-specific technical issues and prioritize within a varied workload

    Requirements:

    To be successful in this role, you will need:

    • Exceptional communication and problem-solving skills
    • The ability to quickly evaluate project-specific technical issues and prioritize within a varied workload
    • A willingness to learn and grow with our company
    • The right to work permanently in Australia
    • Consent to police checks

    What We Offer:

    We offer a competitive salary and benefits package, including:

    • $70,000 - $90,000 per annum
    • A comprehensive benefits package
    • Ongoing training and development opportunities


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