Careline Specialist – Community Liaison & Response Team - Queensland - beBeeClientCare

    beBeeClientCare
    beBeeClientCare Queensland

    1 week ago

    Job title: Telephone Information And Referral Officer

    Description

    Telephone Information and Referral Officer


    We are currently seeking dedicated and compassionate professionals to join our Virtual Services team as Telephone Information and Referral Officers.



    About the Role



    • This frontline role supports individuals and families navigating challenging personal circumstances, providing high-quality information, completing brief assessments, and connecting people with appropriate support.

    • You will be the first point of contact for clients, playing a crucial part in delivering exceptional customer service while working within a fast-paced environment that values professional growth and genuine client care.

    • The ideal candidate is a calm, capable, and empathetic individual who thrives in dynamic settings. You must possess excellent communication skills; strong computer literacy; solid analytical abilities; confidence when engaging diverse communities; experience handling crisis situations diplomatically.  Additionally  previous exposure to case management processes or IT-based systems would be advantageous but not required. The ability to upskill quickly on new software platforms such as CRM tools or relational databases would also positively contribute towards becoming successful during this position's orientation phase!

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