Jobs
>
Brisbane

    Customer Care Team Member - Brisbane, Australia - McMillan Shakespeare Limited

    McMillan Shakespeare Limited
    McMillan Shakespeare Limited Brisbane, Australia

    Found in: Talent CA C2 - 6 days ago

    Default job background
    Full time
    Description
    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.

    At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We're one team.

    In this full-time permanent Customer Service role you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails. As your customer's first contact with Plan Partners you will need to be personable, professional and patient as you provide advice, problem solve and triage queries from your customers.

    As a Customer Care Team Member you will:
    Respond to inbound customer enquiries by phone and email, whilst maintaining excellent customer service at all times and inform your customers on the National Disability Insurance Scheme (NDIS) including how Plan Partners will support them with the management of their NDIS plans and following up on their queries and requests.

    Your role will include:

  • Simplify the NDIS by providing tools, services and education to participants, families and providers
  • Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in the company's systems
  • Assist with general office administration tasks as required
  • What you'll bring...

  • Highly developed communication skills (vocal and written), with people from all different backgrounds
  • Solid general administration and MS Office skills
  • Proficient use of Client Management Systems
  • Solid customer service experience
  • Exceptional problem-solving skills
  • What we can offer you:

  • Our strong people-first culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts
  • 12 weeks Paid Parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid Income Protection Insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual Flu vaccination
  • Lifestyle Rewards program
  • As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

    Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.


  • coles

    Team Member

    Found in: Talent AU C2 - 1 day ago


    coles Brisbane City, Australia External

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belon ...

  • Slim's Quality Burger

    Team Member

    Found in: Talent AU C2 - 6 days ago


    Slim's Quality Burger Brisbane, Australia Casual/Holiday

    About Us : · Slim's Quality Burger offers fresh, made to order burgers, hand cut chips and decadent ice cream, churned on site daily. The venue is bright and bold with an open kitchen that highlights the freshness of our products and our attention to detail. · Our goals are to g ...

  • Oporto

    Team Members

    Found in: Talent AU C2 - 5 days ago


    Oporto Brisbane, Australia Casual/Holiday

    Oporto The Barracks, 61 Petrie Terrace, Brisbane City 4000 · Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame ...

  • Woolworths Group Limited

    Team Member

    Found in: Talent AU C2 - 6 days ago


    Woolworths Group Limited Brisbane, Australia Casual

    Team Member · Be it the checkout or customer service desk, bakery, night fill, fresh produce or deli, you're all about going the extra mile to serve our customers. We have a variety of opportunities across the store · Woolworths, a job is never just a job. · It's the start of ...

  • City Facilities Management

    Team Member

    Found in: Talent AU C2 - 6 days ago


    City Facilities Management Queensland, Australia Full time

    City FM Australia is a Global leader in Facilities Management, Engineering, Construction and Energy solutions. We are committed to supporting our team and ensuring safe & reliable services to our partner – Goodstart Early Learning. · What we offer our team: · Competitive EBA remu ...

  • Oporto

    Team Members

    Found in: Talent AU C2 - 5 days ago


    Oporto Woolloongabba, Australia

    Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant ...

  • Coles

    Stocktake Team Member

    Found in: Talent AU C2 - 6 days ago


    Coles Brisbane, Australia Casual/Holiday

    JOB DESCRIPTION · It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets ...

  • BWS

    Grocery Team Member

    Found in: Talent AU C2 - 6 days ago


    BWS Queensland, Australia Casual/Holiday

    Grocery Team Member · With an eye for detail and a smile for customers, you'll ensure the shelves are full, the displays look great and shoppers can find what they need. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be t ...

  • Stratco

    Production Team Member

    Found in: Talent AU C2 - 6 days ago


    Stratco Brisbane City, Australia Full time Day Shift

    Leading Manufacturer in New Zealand Full Time Day Shift Safety First Culture · Whilst manufacturing is our foundation, our team is our future. · THE OPPORTUNITY · An exciting opportunity has become available for a Production Team Member specifically in Metal Processing based ...

  • Woolworths

    Grocery Team Member

    Found in: Talent AU C2 - 6 days ago


    Woolworths Queensland, Australia Casual/Holiday

    Grocery Team Member · With an eye for detail and a smile for customers, you'll ensure the shelves are full, the displays look great and shoppers can find what they need. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be t ...

  • coles

    Stocktake Team Member

    Found in: Talent AU C2 - 6 days ago


    coles Brisbane, Australia External

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belon ...

  • BWS

    Warehouse Team Member

    Found in: Talent AU C2 - 6 days ago


    BWS Queensland, Australia Casual/Holiday

    Warehouse Team Member - BIGW Warwick Distribution Centre · The role of a store person plays an integral role in ensuring that the right stock gets to the right store at the right time for our customers, Logistics is constantly changing to meet business demands. The position requi ...

  • Woolworths Group Limited

    Store Team Member

    Found in: Talent AU C2 - 6 days ago


    Woolworths Group Limited Brisbane, Australia Casual

    At BIGW, a job is never just a job. · It's the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. · If you · ...

  • Oporto

    Team Members

    Found in: Talent AU C2 - 5 days ago


    Oporto Carindale, Australia

    Oporto started in 1986 with one restaurant in Bondi. Since then we have grown to over 180 restaurants across Australia and internationally. We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant ...

  • Woolworths

    Team Member

    Found in: Talent AU C2 - 6 days ago


    Woolworths The Gap, Australia Full time

    Customer Service Team Member · Be it the checkout or customer service desk, you're all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation i ...

  • Officeworks

    Team Member

    Found in: Talent AU C2 - 6 days ago


    Officeworks Virginia, Australia

    About the role · Our Officeworks Virginiastore is hiring We are seeking passionate casualteam members to join us across a number of departments including print and create, technology and customer service. · Our team members are our customer service specialists. You will work to ...

  • Officeworks

    Team Member

    Found in: Talent AU C2 - 6 days ago


    Officeworks Virginia, Australia Casual/Holiday

    About us · At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. · Fast paced. Innovative. Inspi ...

  • Fantastic Furniture Australia

    Casual Warehouse Team Member

    Found in: Talent AU C2 - 5 days ago


    Fantastic Furniture Australia Queensland, Australia

    Job Description · Let's get to know each other · WHO ARE WE? · At Fantastic Furniture, we're all about making life fantastic for our team and customers. · Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the sc ...

  • Woolworths

    Fresh Service Team Member

    Found in: Talent AU C2 - 2 days ago


    Woolworths Queensland, Australia Casual/Holiday

    Fresh Service Team Member · From meats and cheeses to antipasto, you'll handle some delicious products. With a focus on behind the glass 'in the deli', we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, ...

  • BWS

    Fresh Service Team Member

    Found in: Talent AU C2 - 6 days ago


    BWS Queensland, Australia Casual/Holiday

    Fresh Service Team Member · From meats and cheeses to antipasto, you'll handle some delicious products. With a focus on behind the glass 'in the deli', we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, ...