Data Center Technical Operations Engineer, MEL - Melbourne, Australia - Amazon

Description

DESCRIPTION

Amazon Web Services (AWS) offers an exciting environment, encouraging creativity and personal development while maintaining computing environments in a secure, scalable, and cost-effective manner. At Amazon, we want you to progress, so come and work for the world's most Customer-centric Company.

We are looking for an Engineering Operations Technician (EOT) that will responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

The DCEO team deliver the world's best data center services across the globe for AWS. In the EOT role, you will be responsible for risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment. We are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Engineering Operations Technicians support the data center building and the critical infrastructure that keep it running.

In AWS you will have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team.

Some of the key responsibilities you will undertake are:

Operations:

Participate in a 24x7 shift roster.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.
- Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
- Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.
- Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
- Establish documentation relevant to business & facility operations.
- Responsible for the installation of the racks and the provision of power/cooling within it's constraints.
- Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Assist in the design, implementation, commissioning and build out of new facilities.
- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
- Management of the Facility assets and the provision of infrastructure & inventory asset management.
- Attend and participate in regular Construction & Operational Meetings as required.
- Familiar with Work Order compliance to ensure all contractual SLA's are achieved.
- Interface with Infra Ops management for day to day operational requirements.
- Assist in recruiting efforts.
- Assist in the the resolution of any infrastructure engineering or services issue.
- Delivery of exceptional customer service and satisfaction.

** For more information on our data centers please visit

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

BASIC QUALIFICATIONS

3+ years of relevant experience in maintaining a DC or a Critical space facility.
- Demonstrated verbal and written communication skills.
- Demonstrated leadership, stakeholder and organizational skills.
- Attention to detail with proven ability to prioritize in complex, fast-paced environment.
- Familiar with the concepts and interaction of
- Service Management systems (Problem and Change).
- Experience in Project Management disciplines.
- Experience with the development and review of MOPs & SWMS for planned works.
- Physical Security protocol awareness.
- Computer literate, confident with Office Suite.
- Candidates must possess a valid driver's license and their own vehicle to travel between sites.

PREFERRED QUALIFICATIONS

Bachelor's Degree in Electrical Engineering, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience.
- 3+ years of Data Center Engineering/ Operations/ Critical Infrastructure Experience. (desired, but not essential)
- 3+ years of Data Center Management Experience, preferably in a Colocation or shared Data Center service provider (desired, but not essential)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.