Correspondence Change Consultant - Perth, Australia - Suncorp

Description

Take the next step.
Be part of something bigger at Suncorp.
Support and advise in the delivery of outbound customer correspondence
6-month fixed term opportunity
Brisbane, Sydney, or Melbourne location with great benefits and WFH flexibility
About the role

The purpose of the Correspondence Change Consultant is to provide support and advice in the delivery of outbound customer correspondence for confirmed and prioritised customer correspondence change projects.

Primarily the role coordinates change, implements testing and undertakes the fulfilment process of sending electronic, hard mail packs and SMS to customers.

The outcome is the provision of high quality, timely essential communications, reinforcing the value and uniqueness of our brands, whilst complying with legislative requirements.

This is a 6-month fixed-term contract opportunity.
What you'll do
Complete requirements analysis and verification with the Business, including scope of testing to meet business requirements
Manage customer correspondence requirements and changes through to release, liaising with relevant stakeholders within the Customer Correspondence team.
Engage with external Customer Correspondence stakeholders for templating and testing deployment
Formulate strategies and implementation plans for corrective actions / remediation activities
Engage with Delivery Governance and updates on remediation project status, risks, interdependencies
Actively contribute towards Suncorp's compliance of legislative timeframes for mail delivery to customers by supporting the daily reconciliation of mail files and escalating where required
What you'll bring
3+ years' experience within Insurance industry
Demonstrated ability communicating with confidence vertically & horizontally across Insurance
Experience working on projects
Analysis, release and/or testing experience with General Insurance systems
Experience using Online Reporting Tools, Share Point, Confluence and JIRA
Knowledge of Project Management, Agile and Lean methodologies (Momentum) advantageous
What we can offer you
Excellent discounts on a range of retail favourite stores as well as banking and insurance products
Invest in your brighter future with ongoing study support and career development programs
Give back to our communities with payroll giving, donation matching and paid volunteer leave
About Suncorp Group

We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance.

Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day.

That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.

Advertised:09 Apr 2024AUS Eastern Standard Time
Applications close:23 Apr 2024AUS Eastern Standard Time

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