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Customer centricity - Owner of the solution design process and be the visionary to translate functional and non-functional requirements into customer experience, along with the ability to identify the change impacts that solution outcomes will bring into the client organisation. Spearhead client communications for the project/ program of work and ability to prioritise the backlog of activities/ tasks in alignment with the over-archingvalue.
Its more than development -Focus on prioritizing the outcomes from a sprint level to a program level thereby providing flexibility for releasing functionality into production and operational outcomes.
Flag bearer for CX and DevOps culture (Continuous Transformation to drive Client Experience) - Innovior's Managed Services teams believe in continuous transformation to drive client experience by leveraging ITIL4 practices combined with Agile delivery methods to enable customer-success metrics and constantly looking for operational improvements by adopting contemporary ways of working such as automation across reporting, insights, and general management etc.
Communicator Extraordinaire - Communicate effectively with internal sales leaders as well as service line leads. Be astute in communicating priorities with external vendors, client delivery and operations stakeholders to manage expectations during service restoration and high priority incidents and be able to articulate the ServiceNow success criteria across the functional and non-functional requirements during project delivery.- 5+ Years experience in a ServiceNow consultant or related role.
- Demonstrated experience in requirements gathering, process documentation, technical design, and detailed requirements.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Capability to assist in building and growing the practise.
- Experience with web technologies such as XML, HTML, JavaScript, and web services.
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that utilise these technologies.
- ServiceNow Certified application developer and/or Certified implementation specialist.
- Experience working with Agile methodologies.
Manager - ServiceNow - Sydney, Australia - Innovior
Description
Role:
Manager - ServiceNow
This role reports to the Head of Managed Services at Innovior and is an Integral member of the ServiceNow practice.
Our ServiceNow Manager can accountable for not only the application development, configuration, product testing and deployment aspects but also key part of the solution design, change management (train-the-trainer) and client stakeholder relationship.
You would be part of a energetic and dynamic team culture where you would have the opportunity to contribute to the practice growth, invest in self-development and work on some innovative projects that are making a difference for our clients.
Objectives of this role:
Key skills to be successful at this role: