Client Manager - Darwin City, Australia - Gallagher Bassett

Gallagher Bassett Darwin City, Australia

Found in: Talent AU C2 - 6 days ago

Full time

Description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change.

In the role of Client Manager, you will work closely with the NT Operation Team, Dept of Treasury & Finance, and the wider Northern Territory Government Agencies to influence improved claims and service outcomes for the NT Government community.

How you'll make an impact

Develop, lead and maintain a strong operational relationship with NTG Agencies and other key stakeholders to ensure that customers service and service quality expectations are being met;
Proactively manage day to day relationships with NTG Agencies ensuring delivery of client focused service, tailoring services to meet unique needs of the Agency;
Establishment of strategic engagement framework, implementation and monitoring with client (Dept. Treasury & Finance) and Agencies;
Meet with stakeholders on a regular basis to obtain and provide feedback, supporting continuous improvement;
Attend monthly operational client meetings as well as Client Services team meetings;
Participate in agency file reviews (strategic and operational) with the claims team and operational leaders;
Resolve escalated complaints from Agencies in accordance with company guidelines;
Work closely with internal stakeholders to actively engage with customers to explain what the services are and set expectations with all parties involved;
Provide education and training to client agencies with the support of the NT operational leaders;
Identify cross sell opportunities within portfolio with a view to strengthen client relationships.

About you

Demonstrated experience and knowledge of the workers compensation/personal injury management industry, or equivalent transferrable skills;
Client relationship, business planning and engagement experience;
Ability to interpret data and build Excel reporting;
Exceptional time management and organisational skills;
Highly developed communication skills, with the ability to engage at all levels of organisation;
A strategic mindset and approach to work;
A strong sense of team and collaboration;
A resilient attitude.

Client Manager

Found in: JobGet AU C2 - 5 days ago

Arthur J. Gallagher & Co. (AJG) Darwin, Australia

Introduction · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our orga ...
Visa Services and Leadership Facilitator

Found in: JobGet AU C2 - 5 days ago

SKILLS AND HANDS NT PTY LTD Darwin, Australia

Visa Services and Leadership Facilitator · At Enhance NT, our mission is to empower businesses that catalyse migration to Australia, driving forward the development and prosperity of the Northern Territory. As a Visa Services and Leadership Facilitator, you'll collaborate with a ...
Survey Project Manager

Found in: JobGet AU C2 - 6 days ago

Fyfe Darwin, Australia

As one of the largest Australian owned Surveying companies, Fyfe provides innovative solutions for a diverse range of clients on exciting projects. We prioritise fostering positive culture, exceptional client service, and delivering value. · About the role · We are currently seek ...
Enrolled Nurse

Found in: JobGet AU C2 - 3 days ago

Southern Cross Darwin, Australia

Be the difference. Enjoy great rewards and benefits. · Permanent Full Time position - 76 hours per fortnight · Salary Packaging benefits up to $15,900 annually to maximise your take home pay · Come join our dedicated Home Care Services team in Darwin and help older Australians t ...
Project Support Officer

Found in: JobGet AU C2 - 6 days ago

Fyfe Pty Ltd Darwin, Australia

Fyfe is a national multi-disciplinary consultancy that provides innovative solutions for a diverse range of clients on exciting projects. As an employee-owned business, we prioritise fostering positive culture, exceptional client service, and delivering value. · About the Role · ...
Business Manager

Found in: JobGet AU C2 - 3 days ago

AtlamGroup Darwin, Australia

People leadership to drive cultural and organisational change Operational responsibility across sites in Darwin and outlying areas Company Car & competitive salary package on offer ABOUT US: We arrived in Australia in 2019 after acquiring a network of fuel and convenience stores ...
Client Services Coordinator

Found in: JobGet AU C2 - 3 days ago

eFinancialCareers Ltd. Darwin, Australia

Client Services Coordinator · Nexia Australia And New Zealand Darwin, Australia Client Services Coordinator · Nexia Australia And New Zealand Darwin, Australia Posted 12 days ago Permanent Competitive · 03rd April, 2024 · Are you ready to reach your true potential? · Potential ...
company accountant

Found in: JobGet AU C2 - 1 day ago

Recruitment Expert Darwin, Australia

COMPANY ACCOUNTANT | FAST GROWING DARWIN BUSINESS | GREAT $$$ · Accept this role and reap the rewards: Competitive remuneration package exceeding market standards. A culture that fosters work-life balance and camaraderie. Structured professional development opportunities with ded ...
Client Service Officer – Civil Law

Found in: JobGet AU C2 - 3 days ago

North Australian Aboriginal Justice Agency (NAAJA) Darwin, Australia

Salary PSO 3.2 ($73,498) – PSO 3.3 ($78,449) depending on experience · FTE Full-time · Location Darwin · Commencement Immediately (Negotiable) · Positions 2 · Reports to Practice Manager/Deputy Managing Lawyer · Applications close Monday, 29th April 2024 · About NAAJA: · B ...
Functional / Solution Analyst & Senior Consultant

Found in: JobGet AU C2 - 6 days ago

| Darwind NV/SA Darwin, Australia

Functional / Solution Analyst & Senior Consultant · At Darwind we hire consultant for their mentality, potential, motivation.You do not always recognize yourself in the model of classical consultancy and would like to be part of an organization who walks the talk.You think that l ...
Operations Administrator

Found in: JobGet AU C2 - 3 days ago

NGARE EMPLOYMENT SOLUTIONS PTY LTD Darwin, Australia

Full time - Permanent role based in Darwin - Yarrawonga · Flexible & dynamic team environment with salary and benefits to match · Cutting edge engineering projects on offer in a growing ASX listed business · About Verbrec · With over 500 dedicated team members operating out of lo ...
Organisational Change Manager

Found in: JobGet AU C2 - 13 hours ago

Arq Group Darwin, Australia

ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. · About us: · We are NCS Australia We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordina ...
Darwin Supervisor

Found in: JobGet AU C2 - 3 days ago

NGARE EMPLOYMENT SOLUTIONS PTY LTD Darwin, Australia

Full time - Permanent role based in Yarrawonga - Darwin · Flexible & dynamic team environment with salary and benefits to match · Cutting edge engineering projects on offer in a growing ASX listed business · About Verbrec · With over 500 dedicated team members operating out of lo ...
Operations & Maintenance Superintendent

Found in: JobGet AU C2 - 1 hour ago

UGL Darwin, Australia

Oil & Gas - Operations (Mining, Resources & Energy) · We work on challenging and exciting projects that shape the way we evolve, adapt and transform the industries we work in. We rally together, drawing on the diverse skills across our teams and create environments where great i ...
Return to Work Specialist

Found in: JobGet AU C2 - 6 days ago

Arthur J. Gallagher & Co. (AJG) Darwin, Australia

Introduction · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our orga ...
Various Civil Engineering Opportunities

Found in: JobGet AU C2 - 3 days ago

Geoscience Ireland Darwin, Australia

Great vacancy Various Civil Engineering Opportunities - Darwin hiring now Great vacancy Various Civil Engineering Opportunities - Darwin hiring now SLR Careers · Applicant PortalJob Details: Various Civil Engineering Opportunities - Darwin · Full details of the job. · Job Title ...
Project Engineer

Found in: JobGet AU C2 - 6 days ago

NES Fircroft Ltd Darwin, Australia

We are currently recruiting a Project Engineer for an ASAP start for a Global Oil & Gas Operator in Darwin on a rolling contract basis. · Key responsibilities: · Liaise with the discipline engineers, site personnel and other stakeholders to ensure scopes are well defined and any ...
Project Manager for a period of 12 months

Found in: JobGet AU C2 - 6 days ago

CloudStreet Consulting Darwin, Australia

Project Manager for a period of 12 months (220 days) · Cloudstreet Consulting is currently hiring on behalf of its client, the Northern Territory (NT) Government, for a Project Manager to join a team delivering projects for NT Health. In this role, the Project Manager will report ...
Community Program Manager

Found in: JobGet AU C2 - 6 days ago

Quality People Darwin, Australia

Management (Community Services & Development) · Our client URGENTLY requires a Community Program Manager - Change for Full Time Permanent role in Darwin. · The Community Program Manager - Change will play a crucial role in overseeing and coordinating programs for groups and comm ...
Business Intelligence Lead

Found in: JobGet AU C2 - 3 days ago

CloudStreet Consulting Darwin, Australia

Database Development & Administration (Information & Communication Technology) · Length of Contract ASAP until 31/12/2024 · Scope of Works: · Cloudstreet is seeking a candidate for their client, NTG, to fill the role of a skilled Business Intelligence Lead. Responsibilities for ...