- Offer exceptional operational support to users of ABC digital product systems, covering content distribution and publishing systems, mobile and streaming media services.
- Provide technical leadership in setting up infrastructure and services for ABC content delivery on digital platforms including web, mobile, and streaming media.
- Enhance system reliability and quality through monitoring, reporting, and resolving faults on supported platforms.
- Proactively identify opportunities for efficiency improvement through the automation of existing processes.
- Maintain in-depth technical knowledge of digital systems and services, including a grasp of business usage.
- Lead the establishment and maintenance of technical standards and support documentation.
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Senior Platform Reliability Engineer - West Wodonga, Australia - Australian Broadcasting Corporation
Description
The ABC is the nation's most reliable and independent source of Australian conversations, culture, and stories.
With a team of over 4,000 employees from diverse backgrounds spread across more than 50 locations in Australia and overseas, we take pride in creating, organizing, and delivering top-notch content that informs, educates, and entertains Australian communities.
Offer technical guidance and mentorship to ensure the dependability of one of Australia's leading streaming organizations by consistently monitoring and upkeeping Digital Product platforms and services, aligned with the ABC Digital Strategy.
KEY ACCOUNTABILITIES:
Advanced problem-solving skills, including the ability to investigate, diagnose, and resolve highly complex web content and streaming media delivery issues.
Demonstrated experience in supporting online content and application delivery, including content management systems, search engines, message boards, and other web services.
Extensive experience in supporting cloud-based services, particularly on Amazon Web Services (AWS) platforms.
Prior experience in supporting Linux-based environments is highly preferable.
Significant experience with common cloud operations tools such as Datadog, Puppet, New Relic, JIRA, Confluence, Bamboo, Maven, or Jenkins is highly advantageous.
Experience in supporting and managing products delivered by CDN services like Akamai for streaming and web assets delivery.
Exceptional communication skills with a proven ability to effectively engage with stakeholders at various levels in an Agile team setup.
WHAT'S IN IT FOR YOU?
Join the dynamic Digital Product team at ABC.
Our goal is to drive ABC's digital evolution, transitioning from a traditional broadcaster to Australia's most esteemed and valued digital media entity.
By leveraging our digital expertise, collaborating with partners, and exceeding expectations, we guarantee that ABC not only remains relevant but prospers.
As a collective of product and platform teams, we design and manage ABC's audience-focused digital products across mobile, connected TV, desktop, and smart speakers.
Whether it's staying updated on the latest breaking news, enjoying top TV on iview, streaming the Hottest 100 on the triple j app and website, or entertaining kids with our ABC Kids app - ABC's Digital Product offerings are among Australia's most beloved and utilized platforms.
Your contributions will be valued by millions of audiences nationwide.
We operate primarily on AWS, offering you the chance to engage with cutting-edge cloud technology.
You will have the opportunity to contribute to the architectural solutions of our systems.
We foster an open and united team culture where your input is highly valued.
Get a glimpse into our product engineering realm as we are dedicated to nurturing talent and empowering individuals to evolve and lead in their respective fields.
Every member in the Digital Product team is allocated a dedicated budget for training and development.
We endorse flexible work approaches and the creation of self-organizing, collaborative teams that provide a supportive and friendly environment for all team members to excel and develop.
For more details on this role, please reach out to Brett Whyte, Digital Talent Acquisition Lead. We do not accept email applications; ensure to submit your application through the online portal.
Recruitment Agencies are kindly requested not to apply for this position.
As we prioritize diversity, we strongly encourage applications from Indigenous Australians, individuals from various cultural and linguistic backgrounds, persons with disabilities, and members of the LGBTIQA+ community.
ABC also aims for a gender-balanced workforce.
For further information on inclusive employee networks at ABC, please refer to the Life Page on ABC Linked In.
For insights on working at ABC, visit
