Program Administration Officer, Gendered Violence and Family Programs - Palmerston, Northern Territory

Do you want to be part of a feminist organisation committed to creating a future where gender equality is a reality? · YWCA Australia is currently seeking a passionate and organised Program Administration Officer to join our team on a maximum‑term contract as parental leave cover ...

Job description

Do you want to be part of a feminist organisation committed to creating a future where gender equality is a reality?

YWCA Australia is currently seeking a passionate and organised Program Administration Officer to join our team on a maximum‑term contract as parental leave cover.

• Location: Darwin
• Type: Office
• Contract: Full Time | Maximum Term Contract to January 2027
• Salary: Social & Community Services Level 3 | $38.65 to $41.45 per hour + Super
• Benefits: Salary packaging up to $18,550 + career development

About YWCA Australia

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women's leadership and women's housing our priority for gender equity in Australia. Learn more about us here.

About the team

The Gendered Violence and Family Programs Team provided a vital role in supporting cis, non-binary and gender diverse women and their families impacted by domestic and family violence. Joining our Gendered Violence and Family Programs Team means becoming part of a passionate group committed to trauma-informed, client-centred care and meaningful social change.

About this opportunity

We're looking for an energetic, passionate and organised Program Administration Officer to support our Gendered Violence and Family Program teams in providing safe accommodation and support services for victim‑survivors.

In this role, you'll deliver essential administrative and program support - maintaining documentation, managing client data, coordinating surveys and reports, and acting as the Darwin Region Client Management System Site Champion. You'll also handle client and stakeholder enquiries, schedule appointments, manage program inboxes, and ensure safehouse properties are well maintained. Your contribution helps our programs run smoothly and supports a positive experience for clients and the team.

You'll be a great fit if you have:

• Strong communication skills with clients and colleagues from diverse cultural and linguistic backgrounds.
• The ability to build respectful, trusting relationships and provide strength‑based support.
• Experience with administrative tasks, including maintaining accurate case files and program data.
• The ability to respond sensitively to disclosures and maintain confidentiality, particularly in domestic and family violence contexts.
• A collaborative approach to working with external services, along with an understanding of the legal and ethical responsibilities involved in supporting clients in crisis.

Don't meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn't align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity please contact Stephanie Metry, Manager, Gendered Violence and Family Programs – P: E:

Why The Y?

At YWCA Australia, our culture — The Y Way — is grounded in intersectional feminism and guided by our values: Striving for Equality, Acting from the Heart and Working Better Together.

Our latest culture survey shows that YWCA is a great place to work: 96% of our people feel supported by their team, 95% see our values lived through leadership, and 93% would recommend working here.

Thinking of relocating to the Top End?

Whether you're based outside Darwin or considering a lifestyle change, this is your chance to take a meaningful step forward in your career while making a real impact. Additional benefits working in Darwin:

• Extra leave – enjoy an additional week of annual leave
• Relocation allowance – we'll help you make the move
• 14 weeks paid parental leave – with superannuation
• Ongoing learning and development – grow your skills and career
• Early access to long service leave from 7 years of continuous service

Ready to make an impact?

We want to hear from you Submit your resume and a cover letter outlining why you are the ideal candidate for this role

Applications close on 8 March 2026.

We're excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

Please note that preferred candidates must be willing to complete a National Police Check, medical declaration, valid Drivers' Licence and must hold, or be willing to obtain, a valid a state-based Working with Children Permit

• Program Administration Officer, Gendered Violence and Family Programs Position Description