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    Practice Manager - Brisbane City, Australia - The Health Cove

    The Health Cove
    The Health Cove Brisbane City, Australia

    5 days ago

    Default job background
    Full time
    Description
    The Health Cove, an established 5 star google reviewed allied health practice with 18 years of service in northern NSW. We have two lovely beachside locations of Brunswick Heads and Cabarita Beach.

    Job Title: Practice Manager
    Purpose:     To lead an exceptional team of allied health practitioners and receptionists to provide gold standard healthcare to our patients and community.
    Reports To:     Managing Directors
    Responsibilities
    • Planning:
      • Provide regular reports on business performance in relation to goals.
      • Work with executive management to develop and implement strategies for achievement of organisational goals.
    • Human Resources:
      • Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.
      • Leadership and management including team building, delegation of tasks and conflict resolution. -
      • Provide assistance with payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
    • Systems:
      • Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement. -
      • Work closely with other management and team leaders in relation to bookings, reception, phone hub, and contacting to optimise workflows.
    • Finances:
      • Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements.
    • Equipment and Software:
      • Maintain computer hardware and software in conjunction with suppliers.
      • Schedule maintenance and upgrades of equipment.
      • Work with IT contract provider to trouble-shoot day to-day operations
    • Compliance:
      • Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial and employment law, OHS requirements, privacy obligations and taxation responsibilities. -
      • Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
      • Ensure practice complies with all contractual obligations.
    • Marketing:
      • Identify opportunities for growth, working with executive management to execute marketing plans.
    • Networking:
      • General practitioners, Support coordinators and other areas of networking are crucial


    Background, Qualifications and Experience Essential
    • Organisational allied health &/or medical business experience
    • Advanced computer literacy
    • Excellent communication skills
    Desirable
    • Knowledge of Cliniko software
    • Accredited training in business or medical practice management Extensive experience in dealing with difficult patients, Medicare, private health funds, rebooking strategies.
    Expected behaviours and personal attributes
    • Demonstrated patient-centric approach in service provision
    • Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information.
    • Ability to work cooperatively and independently
    • Ability to prioritise and organise, with attention to detail.
    • Demonstrated commitment to ongoing learning
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