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  • Customer Success Manager - Adelaide - Dtex Systems Group

    Dtex Systems Group
    Dtex Systems Group Adelaide

    1 week ago

    Default job background
    Description

    About DTEX Systems

    We're a leader in Insider Risk Management with serious growth plans. Our philosophy is centered around people, and we prioritize talent development and industry expertise.

    At DTEX, our mission is to make businesses more secure through technology. We protect data, empower human-centric operations, and help organizations better understand their workforce.

    Our team is passionate about creating first-of-a-kind solutions, and we offer an excellent platform for individuals to contribute to thought leadership as experts in their field.

    Job Description:

    DTEX is seeking a dynamic Customer Success Manager to drive customer satisfaction and account growth across a portfolio of named accounts.

    The ideal candidate will have relationship and project management skills, combined with a clear devotion to helping customers achieve maximum value from their DTX investment.

    Responsibilities:

    • Serve as the primary point of contact for assigned customers in all aspects of the post-sales relationship.
    • Conduct Account Planning alongside Sales and i3.
    • Assist customers with setting up and navigating DTEX InTERCEPT and Pulse.
    • Expand customer commercial relationships and identify relevant upsell opportunities.
    • Partner with Sales to bring relevant upsell opportunities to closure.
    • Ensure timely completion of customer-facing deliverables such as executive business reviews, support, investigation, and professional services requests.
    • Create training courses and educational materials.
    • Engage with senior levels of the customer organization to evangelize DTEX products and services.
    • Advocate for customer needs within DTEX.

    Qualifications:

    • 7+ years of experience in customer-facing customer success, operations, project, or account management roles.
    • Excellent communication (written and verbal) skills.
    • Demonstrated competency communicating with executive, manager, and individual contributor levels.
    • Accountability and personal organization.
    • Ability to communicate technical concepts to customers and internal stakeholders.
    • Security domain knowledge and project management skills.

    Benefits:

    • Opportunity to be part of a disruptive high-growth success story.
    • Mission-oriented culture and passion for protecting customers.
    • Exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership.
    • Unique position to solve complex risks and challenges associated with insider risk.

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