Senior Administrator - Ballarat, Australia - Melba Support Services

Description

Melba's Home and Living Services (CHW/East) has an exciting opportunity for a Senior Administrator. This is a permanent Full time position. This position provides administration support to the General Manager – Home and Living Services (CHW/East) to achieve the accountabilities and responsibilities of that position as well as operating with a high level of autonomy in managing relationships between the General Manager and key stakeholders, the community and independently undertake or allocate tasks for resolution by other employees.

The position responsibilities include, but are not limited to:

• Comprehensive
• Provide high quality administrative support to the General Manager.
• Proactively support the programs leadership team to ensure key operational and compliance activities occur with the required timeframe.
• To schedule, agenda and minute key operational meetings, ensuring accountability to agreed actions.
• To collect, collate and enter monthly reporting data into the NDIS Quality and Safeguard Commission Provider portal.
• To oversee Melba's internal NDIS workflow processes in CHW/East, ensuring that all requirements are met by the specified timeframes.
• Maintain and track individuals key NDIS information in the program, including plan and service agreement expiry dates.
• Provision of administrative assistance to all service delivery arms including initial responses to feedback, complaints and compliments.
• Entry of monthly reporting data into the NDIS Quality and Safeguard Commission Provider portal.
• Develop and maintain collaborative relationships externally with individuals with disability, their families, partners, key stakeholders, independent review bodies, regulatory bodies, and the public.