Henley Properties H

Customer Service Administrator (BB-A6855)

Found in: Fidanto AU

Description:
In line with our ongoing commitment to delivering exceptional service to our New Home customers, an opportunity has arisen for a Customer Service Administrator to join our team at Mt Waverley. About the Role This role is responsible for effectively managing the administration of customer files, working with industry frameworks and offering exceptional service. You will be working with multiple internal stakeholders, assisting with the delivery of contracted agreements and managing a portfolio of clients. You will be the first point of contact for our new home customers, managing expectations, workflow and constantly problem-solving Pre-Site or On-Site queries. You will be responsible for managing the administrative processes between our internal teams and our customers. About You You build rapport with ease and know how to deliver exceptional service whilst also working within a compliance driven industry. With an eye for detail, practical approach, and proven ability to think on your feet your strengths lie in project management, administration and customer service. You thrive working with pace and volume. You enjoy having ownership of your responsibilities and you love seeing things through to the end. Team culture is important to you and you are an ambassador for your brand, both personal and organisational. You can demonstrate Exceptional customer service and relationship building skills.Excellent time management organisational capability.Highly developed communication skills with the ability to deal with all types of people.Flexibility, adaptability and the ability to thrive under pressure.Knowledge or experience of the construction industry preference only .About Us Established in 1989, Henley is one of Australia's leading home builders and has built over 50,000 homes Australia-wide. We are a proud partner of Sumitomo Forestry Co., Ltd which has a rich 330 years' history and a worldwide leader in new home design, building 20,000 homes a year globally including Japan, USA and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability. In partnership with our valued trades and suppliers, we pride ourselves on delivering quality, affordable homes in the communities where our customers want to live. A huge part of our success hinges on the calibre of our team and our brand If this role sounds like the one for you, apply now. Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert

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