Newaim Pty Ltd N

Customer Service Representative (BB-0B1F6)

Found in: Fidanto AU

Description:
About New Aim We are an Australian leading online business that supplies all online marketplaces and consumers with thousands of innovative products ranging from home and office furniture, electrical appliances, tools and garden to kids products since 2005. Our well-known brands including Giselle Bedding, Artiss, Devanti, Giantz, Keezi, and Everfit. Financial Times ranking of 500 high-growth companies in Asia-Pacific region Australian Financial Review s Fast 100 2019 Rated as top premium seller in all major online marketplaces. Featured in Top 500 Private Companies Optus My Business Award Retail Business of the Year 2018 Australian Young Entrepreneur of the Year 2019 Australian Financial Review s Fast 100 2018 With over 250 employees, two offices and four warehouses in Victoria, we are growing rapidly. We also have a partnership with a company in Guangzhou, China, which have over 100 employees in their office. We are looking for several customer Service Representatives to join us on two type of contracts one year fixed term view to permanent and one year fixed term of maternity cover contract. The position will be based in our supporting office conveniently located in Kensington and free car parks are accessible on site. This position will be working between office hours, 5 out of 7 days a week. The shift pattern will include weekends occasionally. Your role Managing inbound customer inquiries regarding orders and products via phone and email Helping customers when assistance is required with follow up from start to finish Contact and communicate with overseas colleagues Making courier inquiries for dispatched orders Problem-solving including offer resolution for complaints or warranty claims To be successful, you must have Basic understanding of supply chain and Australian e-commerce retail market Strong work ethic and a great attitude to learn Bring fresh ideas and initiatives to the team Enjoy following process and solving problems Strong attention to detail, Ability to multitask, Problem solver Good computer knowledge and typing skill Be a team player but work autonomously when required Willingness to learn and desire to progress with the company Your Benefits City fringe location 15 minutes walk from train and 10 minutes walk from bus station. Free on-site and street parking Generous employee discounts on over 6000 products Annual performance bonus Company events, including Christmas event celebrations, birthday celebrations and company funded monthly team lunch and etc. This is a fantastic opportunity for fresh graduate to start their career or someone looking for a change in their career. How To Apply Sounds like you Click Apply Now to submit your application for this great opportunity and join the fun team The application form will include these questions Which of the following statements best describes your right to work in Australia How would you rate your English language skills What #x27 s your expected annual base salary How much notice are you required to give your current employer What #x27 s your preferred work type Report this job advert

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location_on Melbourne, Australia

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