KPMG Australia K

Technology Services Consultant (BB-82767)

Found in: Fidanto AU

We are seeking a Technology Solutions Consultant to join the Sydney Techzone team. This role represents the face of IT focused on providing the highest level of customer service. Using innovative solutions, we re looking for candidates with a fascination and love of technology and your desire to try new things and see how they work. KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Your Opportunity As a team member of the Sydney Techzone this role represents the face of IT focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs. In this role you will Provide efficient, effective and timely delivery of local IT support Services. Ensure all customer requests for service, including incidents and requests, are resolved delivered managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG. Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests. Accurate diagnosis of root cause Incident or Request. Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services. Minimise customer impact by providing workarounds where possible. Participate in an on-call roster if requested by the team leader. Be customer, and delivery focused, organised and capable of delivering in full and on time. How are you Extraordinary At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, the ideal candidate will Completed tertiary level qualification or certification and or relevant experience. You enjoy meeting people and building relationships with customers. Your friends and family call you when they have a technical issue. You are passionate about tech support and customer service. You enjoy solving problems. You can communicate technical concepts in layman s terms. Experience exploring technical hardware. Coding scripting experience. You provide white-glove treatment to customers. You have a sense of urgency but also the ability to keep your cool. You have a foundational understanding of ITSM methodologies You share a passion for technology. You are passionate about sharing knowledge and developing others technical skills. Desirable VC AV qualifications, experience highly regarded. MCP qualification and or relevant experience. Vendor certification s highly regarded. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT workplace inclusion. Our commitment to Flexibility allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience KPMG Please note that as this role is an office based front desk IT support role, the Sydney office location and rostered times are required Flexibility empowers wellbeing link removed Flexibility enables contribution to the community link removed Flexibility inspires technology link removed innovation Flexibility link removed supports family Please apply for this position by submitting your confidential application online. Report this job advert

calendar_today3 days ago


location_on Sydney, Australia

work KPMG Australia

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