Quest Payment Systems Pty Ltd Q

Client Relationship Manager (BB-E8285)

Found in: Fidanto AU

Description:
We have an opportunity for a Client Relationship Manager with a proven track recordhis role will be based in our Hawthorn office and will be responsible for managing some of Australia-s biggest companieshe role will involve day-to-day support as well as having overall responsibility for the clientsp About Us Quest Payment Systems has a long history of over 30 years in the payment technology industry building world leading productsur major focus is to provide payment solutions that address the needs of both large and small organisationsp Based in Melbourne, Quest is a unique organisation that develops innovative payment hardware, software and solutions for use across a diverse range of industry segmentsp Quest has an experienced team, with a good culture and a focus on our employees and customerse are continually looking at ways to create interesting roles and deliver rewarding careerss we are a customer centric technology company, we take pride in delivering great solutions that solve the payment needs of our customerse offer our employees challenging roles, the ability to develop new skills and the opportunity to work flexibly so they can balance their professional and personal livesp Find out more at About the Role We are seeking an experienced Client Relationship Manager to work within a team of professionals in our Australian payments Fintech companyp You must be a highly motivated, and commercially astute and have proven experience as a Client Relationship Manager managing relationship with large enterprisesou will have a consultative and customer focused approach to effectively support our existing customersrucial to this role is the ability to engage and influence with credibility across a diverse set of stakeholders and client groupshis includes building effective relationship across all levels of managementou will have a genuine interest in our clients- business goals and strategy andsho w payment solutions will play a role in meeting those goalsp Reporting to the Chief Commercial Officer, your key responsibilities will include the following The day-to-day account management functions of a set of defined customer accounts Develop and maintain strong executive relationships with customers built on strategic alignment, advocacy and trust Build a strong understanding of our clients- business and the role Quest can plan in support their business Effectively manage internal stakeholders so clients- business goals and projects are delivered on time and at or above agreed service levelsepresent the client-s interest within Quest to ensure good alignment and strong delivery Ensure customer obligations are met and successfully manage escalations Build and maintain efficient operations through clear, concise and followed procedures Ensure issues and risks are proactively identified and manage issues while serving as an escalation point for customers Additional Skills Experience To be successful in this role, the ideal candidate will possess 5 years - previous experience in a Client Relationship role, preferably in the payment technology area Relevant business or payments qualifications Experience in technology or payments Confidence across a range of software and computer systems Demonstrated success in a customer facing, leadership position Ability to foster a cooperative work environment across the team and the organisation Exceptional presentation and communication skills, with proven ability in building effective internal and external relationships across all levels of management Strong commercial acumen, with great consulting, influencing, negotiation and conflict management skills Emotional intelligence, outstanding needs analysis skills and the ability to operate within a team or autonomously Technical acumen and confidence across a range of software and computer systems Enthusiastic, proactive, and an ability to multi-task and meet deadlines The ability to take the initiative when required and a genuine desire to analyse and solve customer business problems, including regularly communicating key information to all stakeholders Self-motivated, resilient and a collaborative team player with an attitude to get things done Full training in our range of innovative products and services will be providedp Our Benefits Fantastic opportunity to start or take the next step in your career Work for an award-winning Fintech company Excellent salary package for the right candidate Innovative, energising and collaborative team environment To Apply Come and join us and launch your career with Quest Please include a cover letter with your applicationp Please note will only be considered from candidates who are currently Australian citizens or residentsp No agenciesp

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location_on Melbourne, Australia

work Quest Payment Systems Pty Ltd

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