Avis Budget Group A

Helpdesk Agent (BB-40DF8)

Found in: Fidanto AU

About Us We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry, with 11,000 rental locations in 180 countries. In New Zealand, we have a team of 800 people based at our Auckland head office and throughout our nationwide branch networks. The Role As Helpdesk Agent you will be based in our contact center in the Mascot office, and be a first point of contact for incoming calls, emails and customer requests for insurance replacement providing hire cars to customers through their insurers . In this role you will be responsible for delivering a professional and high quality service to all Avis and Budget customers, following internal processes and procedures and achieving Helpdesk KPIs. This is a fixed-term contract position until December 2021. Working hours are between 7am and 7pm 8 hour shifts , with rosters created two weeks in advance. The successful candidate should have flexibility to work between the hours of 7am and 7pm. Responsibilities Receive and respond to incoming contact from all Avis and budget customers, on the telephone or over email, delivering a professional and high quality service Exercise initiative to handle customer service issues that may arise, within given guidelines Carry out administrative tasks Identify customer needs and ensure customer satisfaction a high priority Skills Experience Previous experience in a Contact Centre or similar position Excellent level of customer service skills Highly motivated with the ability to work without direct supervision High attention to detail and accuracy Ability to follow processes and guidelines, and meet Helpdesk KPIs Great communication skills On Offer Competitive hourly rate, wellbeing programme and superannuation options Access to Perkbox exclusive discounts and offers for 100s of retailers Be based in our Mascot Australia Discounts within Avis Budget Group and our partners Flexible hours Join a knowledgeable, passionate team with a wealth of experience Represent a leading brand within travel tourism Report this job advert

calendar_today2 days ago


location_on Sydney, Australia

work Avis Budget Group

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