PetSure Australia P

Customer Service Representative (BB-2D5DA)

Found in: Fidanto AU

We re looking for passionate people to support our Pet Parents when they need it most, as Customer Service Heroes in our Call Centre. About PetSureJust as many of us now put pets at the centre of our lives, PetSure positions the welfare of pets at the heart of our business. As a pet insurance underwriter, administrator and fintech company through GapOnlyTM, we help provide a sense of security to almost half a million Australians and their pets.Why you ll love working at PetSure - When onsite, our award-winning, purpose-built pet friendly office - An inclusive and supportive culture that supports career development and flexibility, including our fully paid 18-week genderless parental leave policy - Access to our well-being program which includes webinars, health checks, on site lunches and the occasional voucher if working from home - Personal and professional development through our customised learning platform - Paid leave for your birthday and an enrichment day a day out of the office to support a cause or passion close to your heart - And because pets are at the heart of everything we do, your pet insurance is on us tooWhat you 'll do - Have genuine conversations with our customers Pet Parents and be awesome at building relationships - Thrive on giving the highest level of customer service - Be a fabulous communicator and able to demonstrate resilience - Communicate with our customers to provide further information regarding policy and entitlements - Complete allocated work tasks within agreed turnaround times - Own and manage customer complaints - Obtain first call resolution on inbound calls - Work collaboratively with various teams at PetSureWhat you ll bring - First and foremost - Your curiosity - Pet parent or pet advocate - Passionate about PetSure s purpose - Strong attention to detail - Excellent problem solving skills - Proven customer service experience - Strong interpersonal and relationship management skills - Experience working with KPI 's - Intermediate Microsoft office skillsReady to chase your dream We 'd love to hear from you Please send your resume with cover letter to careers PetSure is a pet friendly environment and welcomes dogs and cats in the workplace. It is the policy of PetSure that all new employees consent to a background check.At PetSure inclusion, diversity and respect are all part of our culture. Our people are passionate about what they do and bring their experiences and diverse backgrounds to work everyday. Our values are simple Pets, People and Passion.Show moreShow less

calendar_today4 days ago


location_on Chatswood, Australia

work PetSure Australia

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