IT customer support analyst (BB-57A24)

Found in: Fidanto AU

- Melbourne, Victoria, AustraliaApply- Title IT customer support analystAt KBR we are reimagining the way in how we do things. Creativity, collaboration and excellence is what KBR s core is made up of. Does this resinate with you Are you excited by the thought of working on some of Australia s largest game changing projects across exciting industries that are helping to shape Australia s future Join us, on the journey.We value an inclusive and diverse work environment and we are working together to build a culture that embraces each other s unique strengths and experiencesOur people are important to us, you are what makes our business successful therefore we realise it is important to nurture a culture of trust giving you the freedom to step up and take opportunities that will challenge you and push your career to the next level. We will encourage you to work in a way that that suits you and look forward to discussing what you will need to help you be successfulThe OpportunityKBR has an exciting opportunity for an IT Customer Support Analyst to join our IT team in Melbourne.Under general direction you will solve complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environments. Along with working to ensure break fix and request tickets for PC s and printers are responded to and addressed within established service level objectives, escalating as necessary. The following will also be part of your usual day to day Uses experience and problem-solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members. Deep understanding of Windows 10 and Microsoft Office with demonstrated troubleshooting capabilities Proven desktop, laptop and workstation hardware trouble shooting skills General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred Working knowledge of Dell Client Server hardware Familiarity with IPT voice technologies Working knowledge of Microsoft server technologies Data migration experience between PC s Ability to successfully troubleshoot printing issuesWho are you If COVID-19 has taught us anything, it s that working together to reach common goals cannot be done without passion and commitment behind them. Our ideal candidate will possess a Bachelor s degree or equivalent along with demonstrated working experience in the areas described above. You will also possess the following Motivated to perform the work as required each day with a desire to improve The ability to work independently within established guidelines Ability to communicate effectively with a wide variety of users Flexibility to support the business across multiple locations The candidate must be dependable, well organized and accountable Demonstrated communication skills, both written and verbal Participate as part of a larger teamWhy KBR We are a proud professional services company at the forefront of Australian Infrastructure. KBR offers a competitive lifestyle and remuneration package that include family-friendly work hours and an optional rostered Friday off every four weeks. If while continuing to build your skills and career you want to be part of the challenge of taking the business to the next level for the benefit of the wider Australian community, sharing the journey with a team committed to delivering the best outcomes and working in a place that value your contributions, then you should consider KBR for your next career move.Sound like you We would love to hear from you.So how do I apply If what you 've read resonates with your values, experience and career aspiration then we want to hear from you Just click apply and upload your resume and cover letter.Scheduled Weekly Hours 40Apply

calendar_today3 days ago


location_on Melbourne, Australia

work KBR

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