Randstad

customer service inbound banking support (BB-88814)

Found in: Neuvoo AU

Description:

job description

Company Overview
An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.

Key Responsibilities

  • Acting as the first point of contact for customers for customers
  • Handle customer enquiries, resolving issues and managing any escalations
  • Update and maintain detailed customer records to ensure a high level of service with every interaction
  • Provide updates on customer accounts
  • Handle any follow up calls as required
  • Contribute to business improvement
  • Key Requirements

  • Previous experience experience working in customer service environment
  • Previous experience working in a call centre will be highly regarded
  • Excellent verbal and written communication skills with a proven track record in building rapport with customers
  • An interest in developing a long term career working in the banking sector
  • Ability to work in fast paced environment
  • Tech savvy and the ability to work across multiple systems
  • Available to work on a rotating roster Monday - Friday between 8am - 9pm and Saturdays 9am - 2pm
  • Available to start work 26th February based in Knox
  • Application Process
    If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    skills

    customer service, inbound, inbound call centre, call centre

    qualification

    n/a

    educational requirements

    Bachelor Degree

    calendar_today1 day ago

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    info Temporary

    location_on Melbourne, Australia

    work Randstad

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