Reservations Manager (BB-2264F)
Found in: Fidanto AU
Description:About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high end luxury residential units in Australia. At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community. About the role Stamford Plaza Adelaide and Stamford Grand Adelaide is seeking a Reservations Manager to join the dynamic and results orientated team. In this role, you will be responsible for the daily operations of the reservations department and your duties will include - Responsible for the Reservations Department - Assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist as required - Having a clear understanding of all reservations and revenue related statistics - Working closely with hotel management and revenue maximisation across all distribution channels - Ensuring all group reservations are carried out in an accurate and time effective manner - Establishing strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up no-shows and cancellations, effectively yield manage all available accommodation rooms - Appropriately handling of guest complaints - Training of reservations and front office team members - Ensuring all Third Party Websites are managed and updated correctly - Ensuring to actively promote upselling within the reservations team and implementing incentives - Assisting with processing travel agent commissions - Being actively aware of occupancy levels, rates and hotel inventory. The successful applicant will have - A minimum of 2 year experience in reservations front office. Group reservations experience is essential - Strong time management and task prioritisation skills - Have a passion to maximum revenue - Be able to work independently and have the ability to run a busy reservations system - Strong attention to detail and numerical, analytical and problem solving skills - Strong motivator in a team environment - Ability to interact professionally with customers, team members and management - Proficient in Hotel systems including GDS, Channel Managers, OPERA and advanced knowledge of Microsoft Excel Culture and Benefits As a team member with us you can expect to receive - The opportunity to work with industry professionals in an exciting hotel environment - An attractive food and beverage discount program.
calendar_today18 hours ago