The Sales Support Specialist helps drive the business development process to identify, develop and shape complex and challenging initiatives to bring transformative change for our financial services clients. Working directly with Lab49 senior management and potential clients, the Specialist supports all aspects of the business development process from research and opportunity identification through proposal development and contract delivery.
Understand Lab49 offerings, expertise, and abilities, supporting content development and enabling proper positioning in proposal documents.
Attend meetings with business development managers, synthesizing and documenting client needs/requirements, and coordinating follow-up action items to keep the sales process moving forward.
Conduct targeted client research to maintain an up to date view of aspects of clients ‘market presence, offerings and organizational changes.
Manage the proposal creation process, collaborating with a variety teams (UX, Strategy, Engineering) to interpret client requirements, develop a response, and distinguish Lab49 in the marketplace.
Assemble business cases for the sales teams to support their proposals.
Present proposals to customers alongside members of the sales team.
In coordination with the opportunity team, manage the estimation process to arrive at an appropriate and commercially viable estimate.
Ensure that all necessary opportunity data is maintained in Salesforce on a timely basis.
Coordinate with appropriate internal colleagues to ensure that the company’s proposed engagement can be properly staffed to deliver on the client’s requirements.
Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
Assist with the assembly of legal contracts defining customer engagements.
Support Australia team with occasional operational tasks (recruiting, vendor mgmt., purchase orders, etc.)
Occasional travel required.
CHARACTERISTICS AND QUALIFICATIONS:
Bachelor’s Degree, ideally in Business Administration, Finance/Economics, or a related field.
0-3 years’ experience working in a client/customer facing role or a consultative sales position.
Strong documentation preparation skills (e.g., PowerPoint, Word, Excel.)
Previous experience of knowledge of Salesforce a plus.
Excellent interpersonal and customer interaction skills, including ability to network effectively and build confidence with potential clients.
Excellent communication skills – able to represent the team, project and firm in all manner of client situations. Strong presentation skills to technical and business audiences, building on an ability to articulate and sell a vision.
Strong organizational skills with attention to detail. Ability to multi-task and assess priorities with excellent time management. Ability to both work on your own and with others at all levels.
Ability to apply a logical and analytical approach to problem solving.
Flexible and adaptive, can cope with priorities changing.