G Force Category Solutions G

IT Service Desk Technician and Administrator (BB-4E66D)

Found in: Fidanto AU

Description:
The Company-G-Force are a well-established, specialist vendor refill and merchandising company, working throughout Australia and New Zealand. With our finger on the pulse, we are always on the hunt for new business opportunities. We have successfully developed a new arm of our business in New Zealand and now that it is successfully up and running, we want to do the same here in Australia. A progressive and fast-growing organisation that prioritises high quality work, customer service at all times, we believe Employees are our greatest asset. Our reputation is built on exceptional service and we take pride in having the best product knowledge and customer service in the industry.The Position-Reporting to the General Manager, an IT professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other team members to provide assistance on tasks that may be outside the scope of their knowledge or expertise to advise direction accordingly.A need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.Key Roles Responsibilities-Manage all aspects of the business's digital requirements whether it be infrastructure, equipment, networking, web, software, or maintenanceProvide technical leadership, proactively providing input into the development of best practice policies, procedures, standards and strategiesIT Support relating to technical issues Basic technical support at the network level WAN and LAN connectivity, routers, firewalls, and security.Basic support of the standard business applications.Configure, distribute and support PCs, laptops, phones and tablets.Support of disaster recovery solutions.Monitor the environment and respond to alerts accordingly.Maintain documentation of systems Communication with internal staff and suppliers keeping them informed of incident progress, notifying them of impending changes, and agreed outages.Possible Ad-hoc travel interstate and to NZSkills Experience-Understanding of operating systems, business applications, printing systems, and network systems.Interpersonal skills such as telephony skills, written and verbal communication skills, empathy.Ability to diagnose technical issues.Ability to multi-task and adapt to changes quickly.Awareness of the organization s key systems for which support is being provided.Understanding of support tools, techniques, and how technology is used to provide services.Self-motivated with the ability to work in a fast moving environment. The application form will include these questions Which of the following statements best describes your right to work in Australia Do you have customer service experience How many years #x27 experience do you have in an application support function Report this job advert

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location_on Melbourne, Australia

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