Description:

Location: Canberra, Australia

About Thales

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Your Role

As a System Administrator for the Critical Support Service team located in Canberra, Australia, you will maintain, administer, and monitor mission critical infrastructure across multiple environments. This includes the resolving of all incidents and handling service requests from basic administration to supporting new capability development. The role of System Administrator requires an individual with a strong customer focus who can work across multiple customer portfolios, devices, and environments.

Responsibilities

Provide first and second line support to user calls. This includes the resolving of all incidents and handling service requests.

Assist the level 3 teams as required in fault diagnosis and resolution.

Administer networks and systems (Implementation and support of servers and network infrastructure

Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion.

Perform call resolution to the contractual Service Level Agreement (SLA), monitored by Key Performance Indicators (KPI)

Participate in a rotating shift (0700 – 1500, 1100 – 1900) and on-call roster.

Skills and experience required

Strong technical knowledge of Microsoft technologies and the ability to resolve problems.

Knowledgeable in LAN and WAN technologies.

Proven experience multitasking and prioritising workloads

Experience working in customer focused System Administrator role. Pref

Proven experience in a System Administrator role support a large complex network.

Tertiary qualification in Information Technology or proven relevant experience.

Hold or be eligible to obtain Australian security clearance to TOP SECRET-NV2 .

Eligible to obtain authorisation to work with ITAR controlled equipment and technology

Minimum 2 years of experience in a similar position

Experience supporting critical computing environments preferred.

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

Prior to offer you’ll complete a pre-employment police and medical.

For more information on Thales visit us @ThalesCareers on Instagram

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!