DFP Recruitment D

Customer Service Consultant (BB-CC13F)

Found in: Fidanto AU

Our client, an Australian owned and operated pharmaceutical company specialising in natural products are currently looking to expand their team of enthusiastic and passionate individuals to join their Customer Service Team This is an exciting opportunity for someone who wants to work close to home in a really fun and dynamic team.As a Customer Ambassador you will play an integral role by providing excellent service support to customers, assisting with enquiries and being a true advocate for a leading brand. Motivated, positive, and driven, you will have demonstrated experience working in a busy, multi-tasking environment providing an outstanding level of customer service. In this role you will Receive inbound phone calls and emails in relation to orders, product enquiries, quotes and returns.Process inbound warranty and online claims, delivering an exceptional customer experience and identify their needs for both retail and consumers alike.Analysing client requests and confidently coaching customers through more complex enquiries.Working in an agile and ever-changing work environment with constant support and leadership guidance.Liaise with sales, marketing and quality teams, keeping up to date with products and promotional programs.The ideal candidate will have Previous Customer Service experience.Experience working in a contact centre or retail store.Proven experience in solving problems.The ability to build customer relationships.Be able to use multiple systems.Experience with Zoho preferred but not essential.Excellent listening skills along with a friendly personality and a genuine desire to help people.Proven ability to meet KPI s.As a strong communicator, you will feel comfortable responding to enquiries relating to a range of products and services full training and ongoing support will be provided For our client, it is all about their people We are looking for Customer Service Experts, who are passionate about delivering an exceptional service and enjoy interacting with customers daily to identify their needs. Put simply your goal is to create a brilliant customer experience Do not delay If you are excited about this ongoing opportunity APPLY NOW Interviews to commence immediately Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert

calendar_today5 days ago


location_on Melbourne, Australia

work DFP Recruitment

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