MLC Life Insurance M

Team Member, Customer Contact (BB-28FEB)

Found in: Fidanto AU

Description:
MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and never lose sight of it. Our Purpose MLC Life Insurance is one of Australia s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world s leading insurers. We are guided by our simple purpose A Promise for Life . We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It s a promise that provides peace of mind and helps them sleep at night. Our purpose is supported by Our Values of Do What s Right, Deliver Together, Make it Simple, Own it and Aim High. It s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are. About the Role We have multiple fixed-term opportunities available for Customer Support Team Members to join our Melbourne based Customer Contact team, kick-starting their career in Financial Services. Upon commencing, you will start with a group of new work mates where your first four weeks will be spent in training learning more about our products, processes and systems. Working mostly from the comfort of home, you will move into your new team where you ll be supported by our Coaches and Leaders as you begin to interact with our customers and clients over the phone. You must have the flexibility to work a rotating roster between the hours of 8.30am and 6pm. You will be responsible for providing exceptional customer support to our clients and customers, managing their inquiries and requests and directing them to the correct channels to have their issues resolved. To ensure for your success, you will work to specific targets that look at the duration and quality of your calls and how you best manage your schedule. Working in a fun and collaborative environment, you will work closely with your team to ensure for the timely resolution of inquiries. You will also be tasked with looking for opportunities to improve our procedures and systems. About You First and foremost, you re a self-starter and a true people person. A natural communicator, you have an investigative mindset and are adaptable, innovative and resilient. Your understanding of customer centricity combined with your willingness to learn and growth mindset will set you up for success in this rare entry-level role. Previous experience working within a contact centre environment is desirable. Why Choose Us At MLC Life Insurance, you will have the opportunity to work with a WGEA cited Employer of Choice for Gender Equality dress for your day where you can wear smart casual flexibility and a day off per month ADO embrace a culture of customer centricity and an ambition to be Australia s leading, most trusted Life Insurer access CircleIn Parental Support - an online support resource for our working parents access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones Should an applicant be the preferred candidate, background checks including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position. Report this job advert

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