REA Group R

Change and Communication Manager (BB-46303)

Found in: Fidanto AU

Description:
Support the business through the integration of Smartline's new mortgage brokering platform Join a company with a strong national footprint and high customer satisfaction 12-month fixed term contract The safety and wellbeing of our employees and potential employees are important to us. Our external candidates will have the choice to either interview in our offices or via Zoom. Not only do we wish to protect the health and safety of our people, we want to assure candidates that there is no expectation from REA to meet face-to-face. A virtual interview will not adversely impact your application. If you have any questions or concerns, this can be discussed through the screening process. We're REA An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, Asia, India and North America. Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating. Some of our brands include , , , , and What we're doing Smartline is one of Australia's leading mortgage Broking franchises, established in 1999, with over 300 franchises nationally and has won the Top Franchise award number 1 nationally for 9 of the last 10 years. Acquired by the REA Group in July 2019, our core philosophy is to provide market leading client service, which is achieved by providing comprehensive systems, training and support to our growing franchise team. Smartline sits within the Financial Services team at REA. The Financial Services purpose is to offer home finance and other financial services to those using for their property search. Given the opportunity of the size of that audience, the FS vision is to integrate a consumer's property search with finance though a world class digital seamless process. This will be achieved by building innovative consumer search and property finance application experiences that integrate the mortgage distribution channels of digital, phone and face to face. The financial services team is accountable for strategy development and execution, working with our banking and mortgage broker partners to build our capability and product offerings, leading sales management and engaging across the other lines of business in REA. The Change Communications Manager supports the Financial Services area by playing a key role in change management of the Smartline Systems and broader integration activities. This includes Work closely with the Product Managers and product team to deliver strategic objectives Work with key stakeholders to develop and distribute clear, concise, timely and relevant project-related communications to the franchise network and other internal stakeholders Identify risks and barriers to the project and develop change strategies, communications and schedules to overcome these barriers Work with internal departments to coordinate business needs for product readiness and manage dependencies on delivering change activities Take the lead of the Smartline Systems rollout change management plan, including training plan, support engagement plan, role responsibilities and operating rhythms Establish an ongoing stakeholder engagement program for the roll out and embedding of Salesforce, including identification of key internal stakeholders and levels of awareness and engagement in project and address gaps franchisees and group office Provide input, document requirements and support the design and delivery of training programs Monitor franchise and group office sentiment throughout the change and act of issues as they arise Interstate travel required Who we're looking for Ability to build strong relationships, rapport and trust Strong communication skills including written and verbal Experience with Salesforce and or similar CRM systems Background and knowledge in Franchising Experience with Lending will be highly regarded but not essential Knowledge in Marketing is desirable But we don't just look for someone based on their skills and expertise. It's our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be Savvy minded and have the ability to think a little left of field outside the box A strong and creative communicator Friendly, approachable and have good relationship management skills An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development - both professionally and personally. Your experience with us is something we take seriously. We offer Onsite online health and wellbeing programs, including yoga and meditation classes, and weekly massages Melbourne only Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community Hack Days so you can bring your big ideas to life An additional day of leave just for your birthday A flexible working environment meaning we strike the balance of what you need and what works for the business and yes, our leaders fully understand the flexible working policy Free breakfast and who doesn't love a free brekkie Interstate only Industry leading gender-neutral parental leave If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels Report this job advert

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location_on Sydney, Australia

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