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Call Centre Operators - Ballarat (BB-BA9E7)

Found in: Fidanto AU

Description:
Large Government client is looking for multiple Call Centre Operators to join their large team. Ongoing temp role in Ballarat, working 20- 38 hours per week, across the hours of 8 am -6 pm, with occasional Saturday work. Client DetailsOur client is a State based Government organisation that manage and plan our road network, whilst delivering leading road safety initiatives and customer focused services to the community. Understanding and meeting the changing needs of customers is one of their key objectives, and they are seeking like-minded people to join their large customer service team.DescriptionAs a Call Centre Operator, you will respond to and resolve a wide range of customer service enquiries. Working in a fast past and busy environment, your goal will be to provide the customer with a positive and efficient experience.Your responsibilities will include, but will not be limited to the following Acting as the first point of contact with customers over the phone Directing and monitoring correspondence as requiredHandling a high volume of calls and meeting KPIsUpdating and maintaining information systems and client record databases. Dealing with sensitive customer information and maintaining privacyProfileThe successful candidate will possess the following skills and attributes Inbound Call Centre experience - government experience is an advantage but is not mandatory Exceptional customer service skillsThe ability to a handle high volume of calls being fast-paced and preparedStrong time-management and multi-tasking skills including call time managementExcellent verbal communication skills and phone manner - clear, concise, active and empathetic listeningProven ability to use an online computer system to input dataSuccessful applicants must be able to work 20-38 hours over 5 days between the hours of 8am - 6pm, with the occasional Saturday shift between 8.30am - 12.30pm TrainingSuccessful candidates will undergo an extensive training pathway. Appropriate support and guidance will be provided during and after this time.Job OfferPlease note you must be an Australian Citizen or Permanent Resident in order to proceed and must be willing to undergo relevant pre-employment checks. If you are interested in this opportunity please click 'Apply Now' and forward a current copy of your resume in Word format. Report this job advert

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location_on Ballarat Central Highlands, Australia

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