Alinta Energy A

Customer Service Representative (BB-C20F6)

Found in: Fidanto AU

With an owned and contracted generation portfolio of around 3,000MW, Alinta Energy delivers an essential service to over one million combined electricity and gas retail customers in Australia. We employ around 700 people throughout operations across five of Australia s six states as well as New Zealand. With a decades-long history in Australia as an energy generator and retailer, we re proud to deliver for our customers. We re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge. This includes working to deliver 1,500MW of large-scale renewable energy by 2025 as well as delivering innovative and lower-emissions energy solutions for major industrial customers. Due to a significant onshoring initiative our Perth based contact center is now seeking multiple Customer Service Representatives CSRs . You will be required to respond to customer s incoming calls, resolving their enquires at first contact. Through having customer centric conversations with new and existing customers, you will be link removed able to demonstrate the value of the Alinta Energy brand and service we provide whilst acquiring and retaining the customers loyalty. In the competitive market we operate in, it s essential that we can excel in customer service delivery, providing a customer centric service at each interaction and support our most vulnerable customers. Responsibilities will include Exceeding Customer Service metrics by delivering a high-quality customer experience underpinned by our CX Principles at every interaction Delivering on key performance indicators relating to call handling metrics and behaviours Supporting our most vulnerable customers through an effective discovery of needs, recommending the best cause of action and raising any concerns with a Leader Contributing to a culture capability that values and prioritises compliance incl. laws regulations, governance, and process by adhering to compliance obligations and requirements, highlighting any identified risks Taking ownership of customers queries, delivering a first call resolution where possible and highlighting potential repeat call drivers Complying with all Company HSE policies and procedures Attending relevant training and upskill sessions to develop capability to meet the changing needs of the business Owning and driving self-development with a completed, meaningful development plan To be successful you will have Effective verbal and written communication skills Sound understanding of customer service concepts and techniques including but not limited to, managing difficult and challenging conversations, empathy vs sympathy and building resilience High degree of computer literacy and skills in using the Microsoft Office suite of products High customer service focus Ability to work in a Team environment Highly developed communication skills Strong interpersonal skills and ability to interact with a variety of stakeholders, internal and external Desirable Tertiary qualifications in business or commerce desirable Experience in supervision of staff Sales exposure Your working roster spans the hours of 7.00am 7.00pm, Monday to Friday and 8.00am 12.00pm on Saturdays. Let s spread the positive energy together Working at Alinta Energy you will have access to a range of benefits, such as Flexible work options Alinta Energy is currently trialling a flexible work option for most roles where you can work a combination of days from the office and from home Staff Energy Offer where products are available Employee Referral Bonus Salary Packaging options Full access to Headspace Application Salary continuance insurance Employee Assistance Program Purchased leave Community volunteer leave Alinta Energy is a Circle Back Initiative employer we commit to respond to every applicant. Click APPLY to submit your application. Closing Date 5th March 2021.Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert

calendar_today3 days ago


location_on Perth, Australia

work Alinta Energy

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