Talent SEEK Recruitment Agency of the Year 7 Time Winner T

Business Analyst - Insights and Analytics (BB-BA1E5)

Found in: Fidanto AU

Description:
Opportunity12 month contract based in Geelong within Comms and Engagement area. The Analytics and Engagement team delivers a cross Agency reporting service analysing data to allow the leadership team to make informed strategic decisions.ContextThe position will monitor customer interactions recorded in the CRM database nationally. You will undertake data analysis analytics activities to identify sentiment, trends and issues and generate operational reporting and insights for management.Role Review and extract data on customer interactions from CRMWork with limited direction to undertake research and analysis, clarify complex data problemsSupport internal stakeholder mapping and engagement Review current approach to data usage and analysis and provide recommendations for improvementOversee and develop analytical tools various metrics, including dashboards and mapping Respond to ad hoc requests for data and insights from internal and external stakeholdersOperational reporting and presentations for managementSupervise, coach and develop junior AnalystsPerform quality assurance and data validationNeeds Business engagement and data analysis skillsSolid BI Data extraction and analysis - experience with Salesforce SAP Siebel SASAbility to extract, analyse and synthesise dataDashboards and reportingStrong mentoring and leadership skills project leadership State or federal government experience well regardedAPPLYJulie.Starcevic 0433 872 700 Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert

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location_on South West Coast VIC, Australia

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