Helpdesk Analyst, Level 2 (BB-3BE5F)

Found in: Fidanto AU

Provide exceptional client service to both internal and external usersJoin an established team located in Australia and PhilippinesFlexible location Brisbane, Perth, Melbourne or Auckland , working from home with flexible hoursExtensive interaction and training with our offshore support teamERP application support, SQL proficiency is essentialJoin a Global company providing ERP application support within our property management businessHere is a snapshot of your day Respond to customers inquires and concerns and ensure timely and quality service deliveryAct as the link between our offshore support team in Manila and local Business AnalystsEnsure the offshore team is well-trained in managing support cases to minimise volume of escalations to Level 2 supportProvides reports on activities, desk volumes, training, and initiativesLearn and then promote train effective usage of PULSE software platform.Here are some of the strengths you will possess and the background you will need to be successful Excellent verbal and written communication skills with previous Helpdesk experience SQL proficiency is essential to direct the offshore support team correctly in resolving issuesTransactional financial accounting experience would be considered advantageousAbility to quickly pick-up processes and technical pointsAbility to work autonomously in a high volume transactional environmentAbility to problem-solve and understand the requirements requests of the customerCompetency with MS Office 365 including advanced excel skillsAccounting P2P application support experience, ideally MRI is highly advantageous.Can we inspire you to join us CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, lesbian, gay, bisexual, transgender and intersex LGBTIQ peoples, women, mature age workers, people with disabilities and people from different cultural backgrounds. Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. We look forward to hearing from you.Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert

calendar_today10 hours ago


location_on Melbourne, Australia

work CBRE

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