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Customer Care Representative (BB-9FDB9)

Found in: Fidanto AU

Customer Care Representative Brisbane Sealy of Australia - National Customer Care Department Customer Care Expert - Full time position The Company The Company Sealy of Australia is a wholly Australian-owned licensee of the world 's largest bedding manufacturer. Established in 1923 and leaders in the premium bedding market, Sealy is continually leading product development and innovation across the globe. With Sealy 's continued success and growth, there is now an exciting opportunity to join a market leading brand at its National office in a challenging role. The Role Based at Sealy 's National Head Office in Brisbane, a vacancy exists for a Customer Care Representative in our Customer Care Department. Sealy Customer Care resolves all issues involving our retailers and consumers, through liaison with our Factories, Sales and Administration Departments. Only applicants with a minimum of 12 months experience working in a call centre environment Inbound and can demonstrate their ability to deliver high end customer service will be considered for this role. Main tasks and responsibilities include Problem solving skills and the ability to think under pressure Ability to handle demanding customers with patience and professionalism Answering phones professionally Respond to customer inquiries Handle, investigate and resolve customer complaints Provide customers with product and service information Research required information using available resources Route calls to appropriate resource Follow up customer calls where necessary Identify and escalate priority issues Meet key performance indicators The Candidate We are seeking a friendly, hard-working Customer Service Expert to join our growing team. In this position, you will interact and respond to inquiries in our Customer Care Centre by telephone, Please apply through this site. or social media. You should be ambitious, results-driven, and goal-oriented. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. The applicant will also need to demonstrate the following key competencies Provide appropriate and correct information to all customers and stakeholders The ability to learn quickly and move on from both success and failure Manage and prioritise multiple concerns simultaneously Keep records of all conversations in our call centre database in a comprehensible way Ability to demonstrate a positive attitude even when faced with misplaced criticism or frustration Listen, document, and help resolve conflict with customers Partnership with internal stakeholders to meet and exceed customers service expectations Initiative Judgment Adaptability and team work Stress tolerance Resilience Computer experience and aptitude - proficient in Word, Excel, Outlook Ability to learn new systems quickly The position will also provide great opportunities for long-term career advancement, as it develops problem solving and decision making abilities through exposure to all facets of the company. Ad closes 31 The application form will include these questions Which of the following statements best describes your right to work in Australia- Do you have customer service experience- Have you worked in a call centre before-

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