Client Service Manager, Analyst (Fixed Term) (BB-0A85B)

Found in: Neuvoo AU


About this role

BlackRock, the world’s leading investment and risk manager, is committed to providing extraordinary service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is critical to maintaining BlackRock’s position as an industry leader in providing superior client service.

The Client Experience Management (CEM) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.

You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, outsourced Transfer Agent and internal in country client businesses teams covering BlackRock’s onshore local domiciled fund ranges (Australia).

We are also the first point of contact for APAC segregated clients when it comes to Client Reporting and Gateway (institutional client website).

Your Responsibilities:

  • Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle
  • Ensure the team maximises global standards, policies and procedures, whilst taking account of regional nuances and business requirements
  • Resolution of inquiries, handling all issues and raising to leadership as appropriate
  • Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
  • Interaction with financial advisors, and other callers as needed
  • Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
  • Establish and measure client service benchmarks
  • Establish / enhance positive relationships with key partners within BlackRock
  • Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies
  • Your Experience:

  • Prior experience (2+ Years) in Client Service or Coordination focused role/s is essential.
  • In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
  • Ability to develop strong collaborative working style with key internal partners
  • Experience in dealing with clients and associated operational risk matters
  • Organized and have a can-do approach to resolving client requests
  • Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
  • Strong presentation skills and ability to adapt to audience at all corporate levels.
  • Strong communicator and interpersonal skills;
  • Our benefits

    To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

    calendar_today5 days ago


    location_on Sydney, Australia

    work BlackRock

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