Client Service Manager, Analyst (Fixed Term) (BB-0A85B)
Found in: Neuvoo AU
About this role
BlackRock, the world’s leading investment and risk manager, is committed to providing extraordinary service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is critical to maintaining BlackRock’s position as an industry leader in providing superior client service.
The Client Experience Management (CEM) team works with the BlackRock Client Business to ensure that the operational needs of our clients are understood and aligned with the operational teams across BlackRock.
You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, outsourced Transfer Agent and internal in country client businesses teams covering BlackRock’s onshore local domiciled fund ranges (Australia).
We are also the first point of contact for APAC segregated clients when it comes to Client Reporting and Gateway (institutional client website).
Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle
Ensure the team maximises global standards, policies and procedures, whilst taking account of regional nuances and business requirements
Resolution of inquiries, handling all issues and raising to leadership as appropriate
Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
Interaction with financial advisors, and other callers as needed
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
Establish and measure client service benchmarks
Establish / enhance positive relationships with key partners within BlackRock
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies
Prior experience (2+ Years) in Client Service or Coordination focused role/s is essential.
In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
Ability to develop strong collaborative working style with key internal partners
Experience in dealing with clients and associated operational risk matters
Organized and have a can-do approach to resolving client requests
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
Strong presentation skills and ability to adapt to audience at all corporate levels.
Strong communicator and interpersonal skills;
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.