Inchcape Australia, part of a global organisation is a market leader in the automotive services sector. We proudly import and distribute Subaru, Peugeot, and Citroen, retail quality vehicles on behalf of our brand partners through Trivett Automotive Retail and provide premium parts logistics and vehicle delivery services with AutoNexus.
Our vision is to be to be "The world's most trusted automotive Distributor and Retailer"
through our 5 key global strategies.
We currently have a 3x fantastic opportunities available for driven Service Desk Support Analysts to join our team on a 6-month contract (possibility to extend). Your main duties will include:
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Focus on customer service when carrying out operational support, ensure customer is kept informed of call progress, and follow escalation process where appropriate.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Test fixes to ensure an incident has been adequately resolved.
Who are you?
6 months to 1 years’ experience in a Level 1 service desk, help desk or call centre role
Working knowledge of Microsoft based systems (Windows, Office, Active Directory, Exchange, Office365 etc)
Outstanding attention to detail
Willingness to learn new skills
Exceptional customer service skills
Experience with prioritising support tasks and monitoring outstanding issues as well as managing customer expectations
Working knowledge of ITIL
Practical, working knowledge of hardware peripherals and associated software such as printers, scanners, teleconferencing
This is a great opportunity for a highly motivated individuals who possesses outstanding attention to detail and enjoys the challenges of supporting and being part of a dedicated team.
So, if you are looking for a new challenge and believe you meet the above criteria, please apply below.