Talent

Business Process Writer (BB-557EE)

Found in: Neuvoo AU

Description:
  • 6 month contract +
  • Financial services organisation
  • Interviews ASAP
  • Our client is looking for a experienced Business Process Writer to join on an initial 6 month contract with on going extensions. The ideal candidate will have come from a Financial services background with extensive experience managing stakeholders and strong process skills.
    Responsibilities:
  • Working with key stakeholders to understand and document key process steps, work instructions and customer scripting.
  • Ensure process, procedures and scripts are clearly and concisely documented.
  • Ensure information is accurate and in line with operational needs, company values and meet legal and compliance requirements
  • Further develop and implement the CTT Helpdesk end-to-end Compliance Framework and Strategy
  • Delivery of agreed activities, including communication, training, knowledge uplift/project management
  • Liaise with multiple teams to review, finalise newly designed process.
  • Plan training requirements and timelines for relevant agents, SME's and support staff

  • Skills & Experience:
  • Experience writing, reviewing and gaining sign off for work instructions and scripts
  • Ability to build and maintain relationships with internal and external stakeholders and influence/negotiate change
  • Proven track record for delivery of tasks against requirements to completion within timelines and to a high level of quality
  • Prior experience working closely with legal and compliance departments
  • Exception customer experience values.
  • Experience in end to end process mapping and documentation.
  • Strong analytical and communication skills
  • Attention to detail
  • Experience in banking and finance or legal drafting highly valued
  • Experience in training and development a bonus
  • Apply today!

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