Senior Manager, Customer Activation (BB-5E7FE)
Found in: Whatjobs AU
Suits an experienced finance professional with previous banking experience
About the Role
We are currently seeking a Senior Manager, Leads & Customer Activation, to join our Retail Banking team on a permanent, full time basis. This role will be based in our Newstead Gasworks office.
You will be responsible for supporting the BOQ Retail Banking lead management strategy and integration of key customer digital and system implementation.
Key responsibilities will include, but won’t be limited to:
Governance of the leads management forum. Ensuring business line representation and commitment to an ongoing deployment of relevant and compliant customer offers Ongoing development and execution of the BOQ Retail banking leads management strategy. Working closely with key partners in BOQ Customer and Retail Distribution to ensure compliant and successful conversion rates Working with key stakeholders to ensure facilitation and sequencing of key initiatives Ensure any key integration opportunities in partnership with BOQ Digital such as adoption of customer tools such as the BOQ property application and development of needs based conversation. Guide the pathway and integration of key customer platforms leveraging relationships in the broader BOQ branch network to drive frontline adoption and ongoing usage Responsibility for data improvement plans to ensure end to end tracking of performance metrics Development and ownership of the integration of Customer Needs Conversations into CEP Compliance engagement to ensure adherence to key regulatory guidance such as anti-hawking legislation.
To be considered for this role, you should be able to demonstrate solid experience across a similar position in the banking industry. Your ability to influence at all levels of the bank and your strong ability to build relationships with senior managers will be essential to your success in this role. A strong commercial acumen, coupled with a talent for thinking strategically, will be highly regarded and a key factor in assessing your suitability. Ideally you will have at least 5 years’ experience in a strategy or distribution support role with cross-functional relationship management
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave Purchase annual leave BUPA Corporate Plan Mentoring and leadership programs Employee Assistance Program (EAP) Gym, shopping, technology and travel offers!
How to Apply
To apply for this role please follow the links or apply via our Careers Page .
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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