Service Delivery Support Officer, Queensland Corrective Services (BB-9B35F)
Found in: Whatjobs AU
Description:Service Delivery Support Officer writeAgency('Queensland Corrective Services'); Queensland Corrective Services
Wolston Correctional Centre; Custodial Operations; Statewide Operations; Wacol
The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
In this role you will establish key communication processes to coordinate links between the correctional centre and service providers a to ensure appropriate services and support are being provided.
Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information.
The essential requirements for this role are:
Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software
Demonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
Ability to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member
Ability to use judgement and discretion with confidential information
High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data
Ability to acquire knowledge of relevant acts and regulations
Applications to remain current for months
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( ) and diversity ( ).
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calendar_today22 hours ago